FAQ

What is Health+?

Health+ is our new service, it works in tandem with the data and follows behavior change science principles. It unlocks a new in-app health experience with access to daily engagement support and exclusive content in the areas of sleep, nutrition and activity. With Health+, you’ll get guided on a daily basis to create a healthy routine that sticks.

Do you have to have a Body Comp scale to get Health+?

At launch, Health+ will only be made available to Body Comp users.

What happens after a year with my Health+ subscription?

12 months of Health+ are included in your bundle Body Comp | Health+. After this period, your subscription will be automatically renewed (as an indication, on 04/09/2022, the current rate was €9.95/month). You will be notified before the end of your subscription, with the option to unsubscribe if you no longer wish to benefit from the Health+ offer.

Can I buy the scale without Health+?

Body Comp can only be purchased with Health+ at the moment.

Can I share Body Comp and Health+ with my family?

Body Comp can be used by and even recognize up to 8 users. Once they are set up, your family can benefit from both the scale's features and the exclusive Health+ advantages.

Is Wi-Fi better than Bluetooth?

Thanks to Wi-Fi, no phone is needed on you or nearby to track all your measurements to the app. It's magic. Wi-Fi is also how you get a daily local weather report every time you step on. Bluetooth is used for setup and as a backup when there is no Wi-Fi.

Can I return it?

Yes, even if it's been used. Our return window is 30 days from the order date for all purchases made on withings.com

How precise is the scale?

Measurements are precise up to .1 lbs (.05 kg) — the best ever achieved on a Withings scale to date.

What is the Vascular Age feature?

Monitor the age of arteries to give a clearer picture of your heart’s health. If your vascular age is assessed as significantly greater than your chronological age, you may be more at risk for vascular diseases later in life.

What is "Advanced" Body Composition?

Body Comp can monitor weight (kg, lb, st lb), BMI, and also uses multi-frequency BIA to obtain whole body composition (whole body fat, muscle mass, water percentage, bone mass and visceral fat).

What is visceral fat?

It is the fat stored deep inside the belly. Visceral fat can be associated with chronic health conditions. Body Comp provides you with an easy-to-read index to monitor visceral fat.

What languages are supported by Health+?

The content of the Habit Builders modules (articles, recipes) are available in French, English and German. Workout videos within the modules are only available in English. More languages will be available soon in the app.

Are the features/measurements of Body Comp independent of Health+? If not, which features/measurements are only available with Health+?

If Body Comp is not used with a Health+ subscription, the Electrodermal Activity Score, Vascular Age and Standing Heart Rate feature will still be available for use. However, without the paid subscription, users will no longer have access to the in-app benefits of Health+ including Habit Builders, workouts, articles, and daily missions.

How is Body Comp different from other Withings scales?

Withings scales cover a variety of user needs. All scales feature Wi-Fi, automatic sync, weight trend, different life stage modes, multi-user functionality and extra screens, like the weather report and previous day’s steps. But here is a quick primer on the Withings smart scale range, and what the key differences are.

Body Comp features new breakthrough metrics including Electrodermal Activity Score, Vascular Age, and visceral fat**. It works with and is being released with Health+ to create a health routine and improve health.

Body Scan (coming soon) is the first Withings connected health station. It is the first and only scale providing in-depth cardiovascular, nerve and body health assessments with segmental body composition and a 6-lead electrocardiogram.

Body Cardio is designed for people who want to track their heart health with standing heart rate, vascular age. It measures body composition without visceral fat.

Body+ offers body composition with fat, muscle, water and bone mass. Body+ is not capable of measuring visceral fat, nerve health or vascular age.

Body is a weight and BMI smart scale. It does not offer body composition or heart health metrics.

*Pending CE clearance

1Visceral Fat feature will be available in the coming weeks

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