Shipping

Your parcel will be prepared and shipped from North Carolina.

In stock

Products marked as In Stock are prepared for shipment the following business day after placing your order.

4-5 days shipping

For products awaiting restocking, please refer to the displayed shipping delays that appear when clicking on “Buy Now” or on the checkout page.

Back

Preparation and shipping


Products for delivery in North America are prepared and shipped from our warehouse in North Carolina.

Orders are shipped in one package once all products are ready for shipment.

Typically, if you place an order before 11:00 am UTC-4 we are able to ship your order the same day. If you place your order after 11:00 am UTC-4, your order will be shipped the next business day.


Products Availability


The vast majority of our products are immediately available.

However, it is possible that some may need to be restocked. For each product, you will be able to see if it is immediately available and in stock or if an additional shipping delay can be expected by clicking on Buy Now and on the checkout page.

Delivery

Once shipped, your order will be delivered within

2-5

Business days

Fees per cart value (excl.VAT)

from $49

free

under $30

$1.94

from $30 to $49

$3.30

Back

Delivery time


The estimated delivery time is an indication of the transit time after your order has left the warehouse.

Order tracking


All delivery options are fully tracked, and a tracking link will be emailed to you once your package has been shipped from our warehouse.

You can also track your order through the Order details page. If you provide a valid mobile number at the time of your order, our delivery partner will also send you SMS notifications.

Shipping fees


Once you’ve entered your shipping address, shipping fees are calculated from the amount of your shopping cart and added to your order total. Free shipping applies to orders over $49.

Carrier

ups

Standard shipping

Back

Delivery partners


We deliver throughout Europe and North America, relying on an extensive network of carriers to ensure that you receive your package when you expect it.

Track your parcel


An e-mail will confirm that your package has been picked up by our partner. It contains the tracking number for your order. You can enter this number directly on your carrier's tracking page for the most up-to-date details.

Open UPS parcel Tracking Page

Shipping

Your parcel will be prepared and shipped from France.

In stock

Products marked as In Stock are prepared for shipment the following business day after placing your order.

4-5 days shipping

For products awaiting restocking, please refer to the displayed shipping delays that appear when clicking on “Buy Now” or on the checkout page.

Back

Preparation and shipping


Products for delivery in the United-Kingdom are prepared and shipped from our warehouse in France.

Orders are shipped in one package once all products are ready for shipment.

Typically, if you place an order before 10:00 am UTC+1 we are able to ship your order the same day. If you place your order after 10:00 am UTC+1, your order will be shipped the next business day.


Products Availability


The vast majority of our products are immediately available.

However, it is possible that some may need to be restocked. For each product, you will be able to see if it is immediately available and in stock or if an additional shipping delay can be expected by clicking on Buy Now and on the checkout page.

Delivery

Once shipped, your order will be delivered within

STANDARD

2-5

EXPRESS

1-2

BUSINESS DAYS

Fees per cart value (incl.VAT)

from 89£

free

under 89£

express shipping

12£

Back

Delivery time


The estimated delivery time is an indication of the transit time after your order has left the warehouse. Delivery can be delayed due to customs controls.

Order tracking


All delivery options are fully tracked, and a tracking link will be emailed to you once your package has been shipped from our warehouse.

You can also track your order through the Order details page. If you provide a valid mobile number at the time of your order, our delivery partner will also send you SMS notifications.

Shipping fees


Once you’ve entered your shipping address, shipping fees are calculated from the amount of your shopping cart and added to your order total. Free shipping applies to orders over £89.

Carrier

chronopost

Standard shipping

dhl

Express shipping

Back

Delivery partners


We deliver throughout Europe and North America, relying on an extensive network of carriers to ensure that you receive your package when you expect it.

Your order is assigned a carrier based on your chosen delivery option.

Chronopost export for standard delivery.

DHL Express for express delivery.

Track your parcel


An e-mail will confirm that your package has been picked up by our partner. It contains the tracking number for your order. You can enter this number directly on your carrier's tracking page for the most up-to-date details.

Open Chronopost parcel Tracking Page

Open DHL Express parcel Tracking Page

Shipping

Your parcel will be prepared and shipped from France.

In stock

Products marked as In Stock are prepared for shipment the following business day after placing your order.

4-5 days shipping

For products awaiting restocking, please refer to the displayed shipping delays that appear when clicking on “Buy Now” or on the checkout page.

Back

Preparation and shipping


Products for delivery in Europe are prepared and shipped from our warehouse in France.

Orders are shipped in one package once all products are ready for shipment.

Typically, if you place an order before 11:00 am CEST we are able to ship your order the same day. If you place your order after 11:00 am CEST, your order will be shipped the next business day.


Products Availability


The vast majority of our products are immediately available.

However, it is possible that some may need to be restocked. For each product, you will be able to see if it is immediately available and in stock or if an additional shipping delay can be expected by clicking on Buy Now and on the checkout page.

Delivery

Once shipped, your order will be delivered within

STANDARD

2-5

EXPRESS

1-2

BUSINESS DAYS

Fees per cart value (excl.VAT)

from 49€

free

under 30€

3.29€

from 30€ to 49€

4.92€

express shipping

20.00€ 8.33€ - 10€

Back

Delivery time


The estimated delivery time is an indication of the transit time after your order has left the warehouse. Delivery can be delayed due to customs controls.

Order tracking


All delivery options are fully tracked, and a tracking link will be emailed to you once your package has been shipped from our warehouse.

You can also track your order through the Order details page. If you provide a valid mobile number at the time of your order, our delivery partner will also send you SMS notifications.

Shipping fees


Once you’ve entered your shipping address, shipping fees are calculated from the amount of your shopping cart and added to your order total. Free shipping applies to orders over 49€.

Carrier

chronopost

Standard shipping

dhl

Express shipping

Back

Delivery partners


We deliver throughout Europe and North America, relying on an extensive network of carriers to ensure that you receive your package when you expect it.

Your order is assigned a carrier based on your chosen delivery option.

Chronopost export for standard delivery.

DHL Express for express delivery.

Track your parcel


An e-mail will confirm that your package has been picked up by our partner. It contains the tracking number for your order. You can enter this number directly on your carrier's tracking page for the most up-to-date details.

Open Chronopost parcel Tracking Page

Open DHL Express parcel Tracking Page

This region is not part of our shipping areas. Find the nearest store to shop Withings below.

Find a reseller

Shipping

Your parcel will be prepared and shipped from Mainland France.

In stock

Products marked as In Stock are prepared for shipment the following business day after placing your order.

4-5 days shipping

For products awaiting restocking, please refer to the displayed shipping delays that appear when clicking on “Buy Now” or on the checkout page.

Back

Preparation and shipping


Products for delivery in Europe are prepared and shipped from our warehouse in France.

Orders are shipped in one package once all products are ready for shipment.

Typically, if you place an order before 11:00 am (Paris time)) we are able to ship your order the same day. If you place your order after 11:00 am (Paris time), your order will be shipped the next business day.


Products Availability


The vast majority of our products are immediately available.

However, it is possible that some may need to be restocked. For each product, you will be able to see if it is immediately available and in stock or if an additional shipping delay can be expected by clicking on Buy Now and on the checkout page.

Delivery

Once shipped, your order will be delivered within

5-10

Business days

Fees per cart value (excl.VAT)

from 49€

free

under 49€

22€

Back

Delivery time


The estimated delivery time is an indication of the transit time after your order has left the warehouse.

Order tracking


All delivery options are fully tracked, and a tracking link will be emailed to you once your package has been shipped from our warehouse.

You can also track your order through the Order details page. If you provide a valid mobile number at the time of your order, our delivery partner will also send you SMS notifications.

Shipping fees


Once you’ve entered your shipping address, shipping fees are calculated from the amount of your shopping cart and added to your order total. Free shipping applies to orders over 49€.

Carrier

colissimo

Standard shipping

Back

Delivery partner


We deliver throughout Europe and North America, relying on an extensive network of carriers to ensure that you receive your package when you expect it.

Track your parcel


An e-mail will confirm that your package has been picked up by our partner. It contains the tracking number for your order. You can enter this number directly on your carrier's tracking page for the most up-to-date details.

Open Colissimo parcel Tracking Page

Shipping

Your parcel will be prepared and shipped from France (Paris region).

In stock

Products marked as In Stock are prepared for shipment the following business day after placing your order.

4-5 days shipping

For products awaiting restocking, please refer to the displayed shipping delays that appear when clicking on “Buy Now” or on the checkout page.

Back

Preparation and shipping


Products for delivery in France are prepared and shipped from our warehouse in the Paris region.

Orders are shipped in one package once all products are ready for shipment.

Typically, if you place an order before 11:00 am (UTC+2) we are able to ship your order the same day. If you place your order after 11:00 am (UTC+2), your order will be shipped the next business day.


Products Availability


The vast majority of our products are immediately available.

However, it is possible that some may need to be restocked. For each product, you will be able to see if it is immediately available and in stock or if an additional shipping delay can be expected by clicking on Buy Now and on the checkout page.

Delivery

Once shipped, your order will be delivered within

STANDARD

2-5

EXPRESS

1-2

BUSINESS DAYS

Fees per cart value (excl.VAT)

from 49€

free

under 30€

3.29€

from 30€ to 49€

4.92€

express shipping

20.00€ 8.33€ - 10€

Back

Delivery time


The estimated delivery time is an indication of the transit time after your order has left the warehouse.

Order tracking


All delivery options are fully tracked, and a tracking link will be emailed to you once your package has been shipped from our warehouse.

You can also track your order through the Order details page. If you provide a valid mobile number at the time of your order, our delivery partner will also send you SMS notifications.

Shipping fees


Once you’ve entered your shipping address, shipping fees are calculated from the amount of your shopping cart and added to your order total. Free shipping applies to orders over 49€.

Carrier

colissimo

Standard shipping

chronopost

Express shipping

Back

Delivery partners


We deliver throughout Europe and North America, relying on an extensive network of carriers to ensure that you receive your package when you expect it.

Your order is assigned a carrier based on your chosen delivery option.

Colissimo for standard delivery.

Chronopost for express delivery.

Track your parcel


An e-mail will confirm that your package has been picked up by our partner. It contains the tracking number for your order. You can enter this number directly on your carrier's tracking page for the most up-to-date details.

Open Colissimo parcel Tracking Page

Open Chronopost parcel Tracking Page

Shipping

Your parcel will be prepared and shipped from France.

In stock

Products marked as In Stock are prepared for shipment the following business day after placing your order.

4-5 days shipping

For products awaiting restocking, please refer to the displayed shipping delays that appear when clicking on “Buy Now” or on the checkout page.

Back

Preparation and shipping


Products for delivery in Germany are prepared and shipped from our warehouse in France (Paris region).

Orders are shipped in one package once all products are ready for shipment.

Typically, if you place an order before 11:00 am (UTC+2) we are able to ship your order the same day. If you place your order after 11:00 am (UTC+2), your order will be shipped the next business day.


Products Availability


The vast majority of our products are immediately available.

However, it is possible that some may need to be restocked. For each product, you will be able to see if it is immediately available and in stock or if an additional shipping delay can be expected by clicking on Buy Now and on the checkout page.

Delivery

Once shipped, your order will be delivered within

STANDARD

2-5

EXPRESS

2

BUSINESS DAYS

Fees per cart value (excl.VAT)

from 49€

free

under 30€

3.29€

from 30€ to 49€

4.92€

express shipping

20.00€ 8.33€ - 10€

Back

Delivery time


The estimated delivery time is an indication of the transit time after your order has left the warehouse.

Order tracking


All delivery options are fully tracked, and a tracking link will be emailed to you once your package has been shipped from our warehouse.

You can also track your order through the Order details page. If you provide a valid mobile number at the time of your order, our delivery partner will also send you SMS notifications.

Shipping fees


Once you’ve entered your shipping address, shipping fees are calculated from the amount of your shopping cart and added to your order total. Free shipping applies to orders over 49€.

Carrier

chronopost

Standard shipping

dhl

Express shipping

Back

Delivery partners


We deliver throughout Europe and North America, relying on an extensive network of carriers to ensure that you receive your package when you expect it.

Your order is assigned a carrier based on your chosen delivery option.

Chronopost export for standard delivery.

DHL Express for express delivery.

Track your parcel


An e-mail will confirm that your package has been picked up by our partner. It contains the tracking number for your order. You can enter this number directly on your carrier's tracking page for the most up-to-date details.

Open Chronopost parcel Tracking Page

Open DHL Express parcel Tracking Page

Shipping

Your parcel will be prepared and shipped from North Carolina.

In stock

Products marked as In Stock are prepared for shipment the following business day after placing your order.

4-5 days shipping

For products awaiting restocking, please refer to the displayed shipping delays that appear when clicking on “Buy Now” or on the checkout page.

Back

Preparation and shipping


Products for delivery in North America are prepared and shipped from our warehouse in North Carolina.

Orders are shipped in one package once all products are ready for shipment.

Typically, if you place an order before 11:00 am CEST we are able to ship your order the same day. If you place your order after 11:00 am CEST, your order will be shipped the next business day.


Products Availability


The vast majority of our products are immediately available.

However, it is possible that some may need to be restocked. For each product, you will be able to see if it is immediately available and in stock or if an additional shipping delay can be expected by clicking on Buy Now and on the checkout page.

Delivery

Once shipped, your order will be delivered within

5-15

Business days

Fees per cart value (excl.VAT)

under $30

$3.94

from $30 to $120

$5.30

from $120 to $150

$7.00

from $150 to $200

$10.00

from $200

$12.00

Back

Delivery time


The estimated delivery time is an indication of the transit time after your order has left the warehouse.

Order tracking


All delivery options are fully tracked, and a tracking link will be emailed to you once your package has been shipped from our warehouse.

You can also track your order through the Order details page. If you provide a valid mobile number at the time of your order, our delivery partner will also send you SMS notifications.

Shipping fees


Once you’ve entered your shipping address, shipping fees are calculated from the amount of your shopping cart and added to your order total.

Carrier

ups

Standard shipping

Back

Delivery partners


We deliver throughout Europe and North America, relying on an extensive network of carriers to ensure that you receive your package when you expect it.

Track your parcel


An e-mail will confirm that your package has been picked up by our partner. It contains the tracking number for your order. You can enter this number directly on your carrier's tracking page for the most up-to-date details.

Open UPS parcel Tracking Page

Frequently asked questions

How can I get free shipping?

If you spend more than $49 on our site, you will automatically get free standard shipping on your delivery.

If you spend more than 89£ on our site, you will automatically get free standard shipping on your delivery.

Free shipping is not yet available in your area.

If you spend more than 49€ on our site, you will automatically get free standard shipping on your delivery.

Is 24-hour delivery available?

We do not offer 24 hour delivery but we do offer express delivery with a delivery time of 1-2 working days from shipment.

We do not yet offer 24 hour or next day delivery in your area.

We do not yet offer 24 hour or next day delivery in your area.

We do not offer 24 hour delivery but we do offer express delivery with a delivery time of 1-2 working days from shipment.

How does the Withings delivery service work?

Your orders are prepared and shipped from our warehouse in France. Orders are shipped in one package once all products are ready for shipment. If you place your order before 11:00 am we will be able to ship your order the same day. If you place your order after 11:00 am, your order will be shipped the next day. Please note that when you place your order, a shipping time is mentioned, which defines the preparation phase and takes into account the availability of the product in stock.

Your orders are prepared and shipped from our warehouse in North Carolina. Orders are shipped in one package once all products are ready for shipment. If you place your order before 11:00 am UTC-4 we will be able to ship your order the same day. If you place your order after 11:00 am UTC-4, your order will be shipped the next day. Please note that when you place your order, a shipping time is mentioned, which defines the preparation phase and takes into account the availability of the product in stock.

Your orders are prepared and shipped from our warehouse in France. Orders are shipped in one package once all products are ready for shipment. If you place your order before 11:00 am CEST we will be able to ship your order the same day. If you place your order after 11:00 am CEST, your order will be shipped the next day. Please note that when you place your order, a shipping time is mentioned, which defines the preparation phase and takes into account the availability of the product in stock.

What is the difference between shipping and delivery?

Shipping time refers to the time between when we receive your order and when we give your product(s) to a carrier. Delivery time refers to the time your order is in transit from our warehouse to your home.

Where to pick up my order?

I will be absent during my delivery, what should I do?

If you are absent during delivery, your pack will be left at the nearest collection point so that you can pick it up. Collection points vary according to carrier.

Is it possible to be delivered directly to a collection point?

The default collection point is not yet available. However, in case you are unable to pick up the package at the time of delivery, the carrier will leave it at a different collection point.

Taxes

How are the taxes that apply to my order handled?

The taxes collected by Withings depend on the regulations in each country from where the order is placed. To view applicable tax rates for each region, please see the following page. Please note that customs fees may be applied, and we are not able to anticipate them as they are collected by each country according to their own import policies.

The taxes collected by Withings depend on the regulations in each country from where the order is placed. From July 2021, the the implementation of the one-stop VAT shop require merchants to invoice and pay local VAT in each European country, depending on the invoice address. To view applicable tax rates for each region, please see the following page.

To ensure that the most accurate pricing and delivery costs are displayed while browsing our site, we recommend that you select your country from the list of shipping destinations.

The taxes collected by Withings depend on the regulations in each country from where the order is placed. To view applicable tax rates for each region, please see the following page. Please note that customs fees may be applied, and we are not able to anticipate them as they are collected by each country according to their own import policies.

Does Brexit affect order to the United Kingdom?

UK destinations are shipped on a DDP (Delivery Duty Paid) basis, which means that all import taxes and duties will be included in the product price and there is nothing for customers to pay upon delivery.

The prices indicated on our UK pages are gross prices, that is, already inclusive of VAT, which means we cover all relevant import taxes and duties.

Where does Withings deliver?

What are the areas where Withings does delivers?

Here is the list of regions where Withings does deliver.

Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Guadeloupe, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Martinique, Mexico, Netherlands, Norway, Poland, Portugal, Reunion, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA.

What are the areas where Withings does not deliver?

Here is the list of regions where Withings does not deliver. If you live in one of these regions, you can be redirected to one of our authorized resellers.

• Countries : Romania, Ukraine, Belarus, Iceland, Serbia, Bosnia-Herzegovina, Moldavia, Albania, Macedonia, Montenegro, Cyprus, Feroe Islands, Andorra, Malta, Saint Marin, Gibraltar, Monaco, Vatican.
• Germany : Heligoland, Büsingen.
• France : Mayotte, French Guiana, Saint Pierre and Miquelon, New Caledonia, Wallis and Futuna, French Polynesia, French Territories in Australasia and Antarctica.
• Spain : Ceuta, Melilla, Canary Islands.
• Finland : Aland.
• Greece : Mount Athos.
• Italia : Livigno, Campione, San Marin, Vatican, Lac de Lugano.
• United-Kingdom : Channel Islands (Jersey & Guernsey), Gibraltar.


Consult the list of authorized Withings resellers.

Return and Refunds

What is Withings' return and refund policy?

You may return your product for one of two reasons:

• The device is defective and may need to be replaced.

• You make use of your right of withdrawal.


Customers are responsible for return costs if the product is not defective. If you have any concerns, please contact our customer support team before returning the product.

I have already placed my order

How to track my order?

Please consult the following page to see your order’s status by connecting to your account using the email address you supplied when you initiated the purchase.

Is it possible to update the address after placing an order?

Changing your delivery address after placing an order is possible unless your order has already been shipped. To know if it is possible to update your delivery address, please consult the following page. You will be able to follow your order and its status.

My order is no longer available at a relay point, what should I do?

After the time of recovery of your package in a relay point, it is possible that your parcel has been sent back to our warehouse. Please contact customer support to find a solution. Generally, our customer service department will contact you in advance to offer you either a re-delivery or a refund of your order.

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