The Products and Services are composed of various software applications (including mobile applications, web Applications, Product software), cloud-based Services, and connected Products that gather, store and process data to provide you insights and Services to help you lead a healthier life.
As transparency and easy access are key factors for us, we have created this list of pictograms so that you can easily identify what Personal data is processed in the following scenarios.
Identity data means the data which can directly identify you. They include, among others, your email address, birth date, name, surname, phone number, delivery address, IP address, and videos and pictures of you.
Activity data means data which correspond to a measurement of your physical/sports activities. They include, among others and depending on your Product, your number of steps, distance travelled, number of swimming strokes, number of calories burned, type of activity, level of activity, and sport session time.
Body metrics data means data which correspond to an accurate measurement of your physical features and your body activity. They include, among others and depending on your Product, your weight, muscle, fat, water percentage, heart rate, breathing rate, and blood pressure.
Environmental data means data which correspond to your environment or surroundings. They include, among others and depending on the product features you use: noise level, light level, temperature level, CO2 concentration, and geo-location.
Technical features mean data, not directly identifying you, which allows you to use our Products and Services and allow us to improve your personal experience. They are, among others, your Wi-Fi network, technical logs, date of Product activation, battery measurement, manufacturing ID, debug technical information, and website cookies.
Here is the Personal data that you may communicate to us in the creation of a Withings account:
Some Personal data is communicated to us when you download, install, and use features of the application and the web application. This is the case when you set an alarm, share information, measure steps, respond to questionnaires, fill in a field in the Application, etc. It is also through the application that your Personal data is communicated to us when you install and synchronize your Product. Also, through the application you may activate certain optional features such as geolocation through your telephone. All your Personal data collected when using our applications will be under your Withings account.
Here is the Personal data that you may communicate to us by using our applications:
Here is the Personal data that you may communicate to us by using our Products and Services:
You may ask a partner to share data, including Personal data with us. This is done via our API (Application Programming Interface) exchange system and the API of the partner. Such data will be under your Withings account and all Personal data stored under your Withings account will be protected as described in this document.
Here is the Personal data that you may communicate to us by connecting data from a partner to your Withings account:
Here is the Personal data that you may communicate to us by contacting our customer support department:
We undertake not to sell or share your Personal data without your prior consent. At Withings, protecting the privacy of our users is of utmost importance. We firmly believe that data can serve the collective interest when de-identified and that the insights provided by our Products and Services may allow you to make informed choices and sustainable changes.
The data you have generated and collected through Withings digital Products and Services is processed by Withings for the following specific purposes. One or more purposes may apply simultaneously:
Providing Products and Services
Developing and managing Products and Services
Communicating with you
Conducting data studies
Marketing, advertising and making recommendations
Apart from where the law provides a specific period, we retain your Personal data for a period not exceeding the period required for the purposes for which it was collected and processed. As for the Personal data under you Withings account, we retain until the account deletion.
Unless otherwise required by your local laws, Your Personal data is stored within the European Union and is subject to regulations that guarantee a high level of protection for your Personal data.
Furthermore, certain technical constraints (notably the video stream) dictate that we process certain Personal data closer to you. Data will thus be stored and processed as follows:
North America: United States
South America: Brazil
Withings SA, France is the controller of your Personal data. For any questions regarding Withings’ privacy practices you may want to contact us through at firstname.lastname@example.org.
Withings SA 2 rue Maurice Hartmann 92130 Issy-les-Moulineaux France
Updated on 18 Sep 2018.
Versions: 23 Feb 2023 , 26 Jan 2023 , 27 Oct 2021 , 31 Mar 2021 , 16 Dec 2020 , 03 Nov 2020 , 15 Oct 2019 , 06 Mar 2019 , 18 Sep 2018 , 20 Jun 2017 .
The service Health+ unlocks an in-app health experience with access to daily engagement support and exclusive content in the areas of sleep, nutrition and activity. With Health+, you’ll get guided on a daily basis to create a healthy routine that sticks.
Promotional Offers of Health+ service bundled with a Body Scan health station
For the launch of the Body Scan health station, we offer two introductory subscription (1)(2) plans to the Health+ service:
The 3-month trial period starts on the product’s installation using the Withings mobile application.
(1) These introductory offers are not mandatory to use the Body Scan health station. By selecting one of these offers, you agree to conclude a subscription contract with Withings for the Health+ service with the terms and condition described below. The contract will start upon Body Scan health station installation using the Withings mobile application.
(2) Promotional or introductory offers: we may from time to time offer special promotional offers, plans or subscriptions. Offer eligibility is determined by Withings at its sole discretion and we reserve the right to stop making an offer. It is not possible to combine several promotional offers unless specifically mentioned.
(3) Offer reserved for new Health+ subscribers only (any person not subscribed to Health+ service during the last month). Right after the 3-month trial period, the monthly auto-renewal starts and you will be automatically charged 9.95€ (or $9.95 or £9.95) per month. You can unsubscribe at any time. See below for cancellation, termination and usage conditions.
(4) Offer reserved for new Health+ subscribers only (any person not subscribed to Health+ service during the last month). Right after the 3-month trial period, the annual auto-renewal starts and you will be automatically charged 99.5€ (or $99.5 or £99.5) per year. You can unsubscribe at any time. See below for cancellation, termination and usage conditions.
Terms and conditions for a Health+ subscription