Your parcel will be prepared and shipped from North Carolina.
Products marked as In Stock are prepared for shipment the following business day after placing your order.
For products awaiting restocking, please refer to the displayed shipping delays that appear when clicking on “Buy Now” or on the checkout page.
Preparation and shipping
Products for delivery in North America are prepared and shipped from our warehouse in North Carolina.
Orders are shipped in one package once all products are ready for shipment.
Typically, if you place an order before 11:00 am UTC-4 we are able to ship your order the same day. If you place your order after 11:00 am UTC-4, your order will be shipped the next business day.
Products Availability
The vast majority of our products are immediately available.
However, it is possible that some may need to be restocked. For each product, you will be able to see if it is immediately available and in stock or if an additional shipping delay can be expected by clicking on Buy Now and on the checkout page.
Once shipped, your order will be delivered within
Fees per cart value (excl.VAT)
from $49
free
under $30
$1.94
from $30 to $49
$3.30
Delivery time
The estimated delivery time is an indication of the transit time after your order has left the warehouse.
Order tracking
All delivery options are fully tracked, and a tracking link will be emailed to you once your package has been shipped from our warehouse.
You can also track your order through the Order details page. If you provide a valid mobile number at the time of your order, our delivery partner will also send you SMS notifications.
Shipping fees
Once you’ve entered your shipping address, shipping fees are calculated from the amount of your shopping cart and added to your order total. Free shipping applies to orders over $49.
Standard shipping
Delivery partners
We deliver throughout Europe and North America, relying on an extensive network of carriers to ensure that you receive your package when you expect it.
Track your parcel
An e-mail will confirm that your package has been picked up by our partner. It contains the tracking number for your order. You can enter this number directly on your carrier's tracking page for the most up-to-date details.
Open UPS parcel Tracking Page
Your parcel will be prepared and shipped from France.
Products marked as In Stock are prepared for shipment the following business day after placing your order.
For products awaiting restocking, please refer to the displayed shipping delays that appear when clicking on “Buy Now” or on the checkout page.
Preparation and shipping
Products for delivery in the United-Kingdom are prepared and shipped from our warehouse in France.
Orders are shipped in one package once all products are ready for shipment.
Typically, if you place an order before 10:00 am UTC+1 we are able to ship your order the same day. If you place your order after 10:00 am UTC+1, your order will be shipped the next business day.
Products Availability
The vast majority of our products are immediately available.
However, it is possible that some may need to be restocked. For each product, you will be able to see if it is immediately available and in stock or if an additional shipping delay can be expected by clicking on Buy Now and on the checkout page.
Once shipped, your order will be delivered within
STANDARD
EXPRESS
BUSINESS DAYS
Fees per cart value (excl.VAT)
from 44£
free
under 30£
3.29£
from 30£ to 44£
4.92£
express shipping
8.33£
Delivery time
The estimated delivery time is an indication of the transit time after your order has left the warehouse. Delivery can be delayed due to customs controls.
Order tracking
All delivery options are fully tracked, and a tracking link will be emailed to you once your package has been shipped from our warehouse.
You can also track your order through the Order details page. If you provide a valid mobile number at the time of your order, our delivery partner will also send you SMS notifications.
Shipping fees
Once you’ve entered your shipping address, shipping fees are calculated from the amount of your shopping cart and added to your order total. Free shipping applies to orders over 44£.
Standard shipping
Express shipping
Delivery partners
We deliver throughout Europe and North America, relying on an extensive network of carriers to ensure that you receive your package when you expect it.
Your order is assigned a carrier based on your chosen delivery option.
• Colissimo International for standard delivery.
• DHL Express for express delivery.
Track your parcel
An e-mail will confirm that your package has been picked up by our partner. It contains the tracking number for your order. You can enter this number directly on your carrier's tracking page for the most up-to-date details.
Open Colissimo parcel Tracking Page
Open DHL Express parcel Tracking Page
Your parcel will be prepared and shipped from France.
Products marked as In Stock are prepared for shipment the following business day after placing your order.
For products awaiting restocking, please refer to the displayed shipping delays that appear when clicking on “Buy Now” or on the checkout page.
Preparation and shipping
Products for delivery in Europe are prepared and shipped from our warehouse in France.
Orders are shipped in one package once all products are ready for shipment.
Typically, if you place an order before 11:00 am CEST we are able to ship your order the same day. If you place your order after 11:00 am CEST, your order will be shipped the next business day.
Products Availability
The vast majority of our products are immediately available.
However, it is possible that some may need to be restocked. For each product, you will be able to see if it is immediately available and in stock or if an additional shipping delay can be expected by clicking on Buy Now and on the checkout page.
Once shipped, your order will be delivered within
STANDARD
EXPRESS
BUSINESS DAYS
Fees per cart value (excl.VAT)
from 49€
free
under 30€
3.29€
from 30€ to 49€
4.92€
express shipping
20.00€ 8.33€ - 10€
Delivery time
The estimated delivery time is an indication of the transit time after your order has left the warehouse. Delivery can be delayed due to customs controls.
Order tracking
All delivery options are fully tracked, and a tracking link will be emailed to you once your package has been shipped from our warehouse.
You can also track your order through the Order details page. If you provide a valid mobile number at the time of your order, our delivery partner will also send you SMS notifications.
Shipping fees
Once you’ve entered your shipping address, shipping fees are calculated from the amount of your shopping cart and added to your order total. Free shipping applies to orders over 49€.
Standard shipping
Express shipping
Delivery partners
We deliver throughout Europe and North America, relying on an extensive network of carriers to ensure that you receive your package when you expect it.
Your order is assigned a carrier based on your chosen delivery option.
• Colissimo International for standard delivery.
• DHL Express for express delivery.
Track your parcel
An e-mail will confirm that your package has been picked up by our partner. It contains the tracking number for your order. You can enter this number directly on your carrier's tracking page for the most up-to-date details.
Open Colissimo parcel Tracking Page
Open DHL Express parcel Tracking Page
This region is not part of our shipping areas. Find the nearest store to shop Withings below.
Your parcel will be prepared and shipped from Mainland France.
Products marked as In Stock are prepared for shipment the following business day after placing your order.
For products awaiting restocking, please refer to the displayed shipping delays that appear when clicking on “Buy Now” or on the checkout page.
Preparation and shipping
Products for delivery in Europe are prepared and shipped from our warehouse in France.
Orders are shipped in one package once all products are ready for shipment.
Typically, if you place an order before 11:00 am (Paris time)) we are able to ship your order the same day. If you place your order after 11:00 am (Paris time), your order will be shipped the next business day.
Products Availability
The vast majority of our products are immediately available.
However, it is possible that some may need to be restocked. For each product, you will be able to see if it is immediately available and in stock or if an additional shipping delay can be expected by clicking on Buy Now and on the checkout page.
Once shipped, your order will be delivered within
Fees per cart value (excl.VAT)
from 49€
free
under 49€
22€
Delivery time
The estimated delivery time is an indication of the transit time after your order has left the warehouse.
Order tracking
All delivery options are fully tracked, and a tracking link will be emailed to you once your package has been shipped from our warehouse.
You can also track your order through the Order details page. If you provide a valid mobile number at the time of your order, our delivery partner will also send you SMS notifications.
Shipping fees
Once you’ve entered your shipping address, shipping fees are calculated from the amount of your shopping cart and added to your order total. Free shipping applies to orders over 49€.
Standard shipping
Delivery partner
We deliver throughout Europe and North America, relying on an extensive network of carriers to ensure that you receive your package when you expect it.
Track your parcel
An e-mail will confirm that your package has been picked up by our partner. It contains the tracking number for your order. You can enter this number directly on your carrier's tracking page for the most up-to-date details.
Open Colissimo parcel Tracking Page
Your parcel will be prepared and shipped from France (Paris region).
Products marked as In Stock are prepared for shipment the following business day after placing your order.
For products awaiting restocking, please refer to the displayed shipping delays that appear when clicking on “Buy Now” or on the checkout page.
Preparation and shipping
Products for delivery in France are prepared and shipped from our warehouse in the Paris region.
Orders are shipped in one package once all products are ready for shipment.
Typically, if you place an order before 11:00 am (UTC+2) we are able to ship your order the same day. If you place your order after 11:00 am (UTC+2), your order will be shipped the next business day.
Products Availability
The vast majority of our products are immediately available.
However, it is possible that some may need to be restocked. For each product, you will be able to see if it is immediately available and in stock or if an additional shipping delay can be expected by clicking on Buy Now and on the checkout page.
Once shipped, your order will be delivered within
STANDARD
EXPRESS
BUSINESS DAYS
Fees per cart value (excl.VAT)
from 49€
free
under 30€
3.29€
from 30€ to 49€
4.92€
express shipping
20.00€ 8.33€ - 10€
Delivery time
The estimated delivery time is an indication of the transit time after your order has left the warehouse.
Order tracking
All delivery options are fully tracked, and a tracking link will be emailed to you once your package has been shipped from our warehouse.
You can also track your order through the Order details page. If you provide a valid mobile number at the time of your order, our delivery partner will also send you SMS notifications.
Shipping fees
Once you’ve entered your shipping address, shipping fees are calculated from the amount of your shopping cart and added to your order total. Free shipping applies to orders over 49€.
Standard shipping
Express shipping
Delivery partners
We deliver throughout Europe and North America, relying on an extensive network of carriers to ensure that you receive your package when you expect it.
Your order is assigned a carrier based on your chosen delivery option.
• Colissimo for standard delivery.
• Chronopost for express delivery.
Track your parcel
An e-mail will confirm that your package has been picked up by our partner. It contains the tracking number for your order. You can enter this number directly on your carrier's tracking page for the most up-to-date details.
Open Colissimo parcel Tracking Page
Open Chronopost parcel Tracking Page
Your parcel will be prepared and shipped from France.
Products marked as In Stock are prepared for shipment the following business day after placing your order.
For products awaiting restocking, please refer to the displayed shipping delays that appear when clicking on “Buy Now” or on the checkout page.
Preparation and shipping
Products for delivery in Germany are prepared and shipped from our warehouse in France (Paris region).
Orders are shipped in one package once all products are ready for shipment.
Typically, if you place an order before 11:00 am (UTC+2) we are able to ship your order the same day. If you place your order after 11:00 am (UTC+2), your order will be shipped the next business day.
Products Availability
The vast majority of our products are immediately available.
However, it is possible that some may need to be restocked. For each product, you will be able to see if it is immediately available and in stock or if an additional shipping delay can be expected by clicking on Buy Now and on the checkout page.
Once shipped, your order will be delivered within
STANDARD
EXPRESS
BUSINESS DAYS
Fees per cart value (excl.VAT)
from 49€
free
under 30€
3.29€
from 30€ to 49€
4.92€
express shipping
20.00€ 8.33€ - 10€
Delivery time
The estimated delivery time is an indication of the transit time after your order has left the warehouse.
Order tracking
All delivery options are fully tracked, and a tracking link will be emailed to you once your package has been shipped from our warehouse.
You can also track your order through the Order details page. If you provide a valid mobile number at the time of your order, our delivery partner will also send you SMS notifications.
Shipping fees
Once you’ve entered your shipping address, shipping fees are calculated from the amount of your shopping cart and added to your order total. Free shipping applies to orders over 49€.
Standard shipping
Express shipping
Delivery partners
We deliver throughout Europe and North America, relying on an extensive network of carriers to ensure that you receive your package when you expect it.
Your order is assigned a carrier based on your chosen delivery option.
• Colissimo International for standard delivery.
• DHL Express for express delivery.
Track your parcel
An e-mail will confirm that your package has been picked up by our partner. It contains the tracking number for your order. You can enter this number directly on your carrier's tracking page for the most up-to-date details.
Open Colissimo parcel Tracking Page
Open DHL Express parcel Tracking Page
Your parcel will be prepared and shipped from North Carolina.
Products marked as In Stock are prepared for shipment the following business day after placing your order.
For products awaiting restocking, please refer to the displayed shipping delays that appear when clicking on “Buy Now” or on the checkout page.
Preparation and shipping
Products for delivery in North America are prepared and shipped from our warehouse in North Carolina.
Orders are shipped in one package once all products are ready for shipment.
Typically, if you place an order before 11:00 am CEST we are able to ship your order the same day. If you place your order after 11:00 am CEST, your order will be shipped the next business day.
Products Availability
The vast majority of our products are immediately available.
However, it is possible that some may need to be restocked. For each product, you will be able to see if it is immediately available and in stock or if an additional shipping delay can be expected by clicking on Buy Now and on the checkout page.
Once shipped, your order will be delivered within
Fees per cart value (excl.VAT)
under $30
$3.94
from $30 to $120
$5.30
from $120 to $150
$7.00
from $150 to $200
$10.00
from $200
$12.00
Delivery time
The estimated delivery time is an indication of the transit time after your order has left the warehouse.
Order tracking
All delivery options are fully tracked, and a tracking link will be emailed to you once your package has been shipped from our warehouse.
You can also track your order through the Order details page. If you provide a valid mobile number at the time of your order, our delivery partner will also send you SMS notifications.
Shipping fees
Once you’ve entered your shipping address, shipping fees are calculated from the amount of your shopping cart and added to your order total.
Standard shipping
Delivery partners
We deliver throughout Europe and North America, relying on an extensive network of carriers to ensure that you receive your package when you expect it.
Track your parcel
An e-mail will confirm that your package has been picked up by our partner. It contains the tracking number for your order. You can enter this number directly on your carrier's tracking page for the most up-to-date details.
Open UPS parcel Tracking Page
Frequently asked questions
How can I get free shipping?
If you spend more than $49 on our site, you will automatically get free standard shipping on your delivery.
If you spend more than 44£ on our site, you will automatically get free standard shipping on your delivery.
Free shipping is not yet available in your area.
If you spend more than 49€ on our site, you will automatically get free standard shipping on your delivery.
Is 24-hour delivery available?
We do not offer 24 hour delivery but we do offer express delivery with a delivery time of 1-2 working days from shipment.
We do not yet offer 24 hour or next day delivery in your area.
We do not yet offer 24 hour or next day delivery in your area.
We do not offer 24 hour delivery but we do offer express delivery with a delivery time of 1-2 working days from shipment.
How does the Withings delivery service work?
Your orders are prepared and shipped from our warehouse in France. Orders are shipped in one package once all products are ready for shipment. If you place your order before 11:00 am we will be able to ship your order the same day. If you place your order after 11:00 am, your order will be shipped the next day. Please note that when you place your order, a shipping time is mentioned, which defines the preparation phase and takes into account the availability of the product in stock.
Your orders are prepared and shipped from our warehouse in North Carolina. Orders are shipped in one package once all products are ready for shipment. If you place your order before 11:00 am UTC-4 we will be able to ship your order the same day. If you place your order after 11:00 am UTC-4, your order will be shipped the next day. Please note that when you place your order, a shipping time is mentioned, which defines the preparation phase and takes into account the availability of the product in stock.
Your orders are prepared and shipped from our warehouse in France. Orders are shipped in one package once all products are ready for shipment. If you place your order before 11:00 am CEST we will be able to ship your order the same day. If you place your order after 11:00 am CEST, your order will be shipped the next day. Please note that when you place your order, a shipping time is mentioned, which defines the preparation phase and takes into account the availability of the product in stock.
What is the difference between shipping and delivery?
Shipping time refers to the time between when we receive your order and when we give your product(s) to a carrier. Delivery time refers to the time your order is in transit from our warehouse to your home.
Where to pick up my order?
I will be absent during my delivery, what should I do?
If you are absent during delivery, your pack will be left at the nearest collection point so that you can pick it up. Collection points vary according to carrier.
Is it possible to be delivered directly to a collection point?
The default collection point is not yet available. However, in case you are unable to pick up the package at the time of delivery, the carrier will leave it at a different collection point.
Taxes
How are the taxes that apply to my order handled?
The taxes collected by Withings depend on the regulations in each country from where the order is placed. To view applicable tax rates for each region, please see the following page. Please note that customs fees may be applied, and we are not able to anticipate them as they are collected by each country according to their own import policies.
The taxes collected by Withings depend on the regulations in each country from where the order is placed. From July 2021, the the implementation of the one-stop VAT shop require merchants to invoice and pay local VAT in each European country, depending on the invoice address. To view applicable tax rates for each region, please see the following page.
The taxes collected by Withings depend on the regulations in each country from where the order is placed. To view applicable tax rates for each region, please see the following page. Please note that customs fees may be applied, and we are not able to anticipate them as they are collected by each country according to their own import policies.
Does Brexit affect order to the United Kingdom?
Due to Brexit coming into effect on January 1, 2021, the taxation of products for the UK is changing on our site and may impact customers. Prices are now displayed without tax. Until recently, our product prices had been displayed with a 20% sales tax.
This tax will now not be part of the price displayed on the site and will be calculated at checkout. A threshold of £135 is now in effect. Different rules will apply to your order, depending on its amount:
・Below £135, a 20% sales tax will be charged at checkout. No additional charges should be applied to the order.
・Over £135, no tax will be collected by Withings. Additional fees and duties may be applied to your order.
More information about the impact of Brexit on withings.com
Where does Withings deliver?
What are the areas where Withings does delivers?
Here is the list of regions where Withings does deliver.
Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Guadeloupe, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Martinique, Mexico, Netherlands, Norway, Poland, Portugal, Reunion, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA.
What are the areas where Withings does not deliver?
Here is the list of regions where Withings does not deliver. If you live in one of these regions, you can be redirected to one of our authorized resellers.
• Countries : Romania, Ukraine, Belarus, Iceland, Serbia, Bosnia-Herzegovina, Moldavia, Albania, Macedonia, Montenegro, Cyprus, Feroe Islands, Andorra, Malta, Saint Marin, Gibraltar, Monaco, Vatican.
• Germany : Heligoland, Büsingen.
• France : Mayotte, French Guiana, Saint Pierre and Miquelon, New Caledonia, Wallis and Futuna, French Polynesia, French Territories in Australasia and Antarctica.
• Spain : Ceuta, Melilla, Canary Islands.
• Finland : Aland.
• Greece : Mount Athos.
• Italia : Livigno, Campione, San Marin, Vatican, Lac de Lugano.
• United-Kingdom : Channel Islands (Jersey & Guernsey), Gibraltar.
Return and Refunds
What is Withings' return and refund policy?
You may return your product for one of two reasons:
• The device is defective and may need to be replaced.
• You make use of your right of withdrawal.
Customers are responsible for return costs if the product is not defective. If you have any concerns, please contact our customer support team before returning the product.
I have already placed my order
How to track my order?
Please consult the following page to see your order’s status by connecting to your account using the email address you supplied when you initiated the purchase.
Is it possible to update the address after placing an order?
Changing your delivery address after placing an order is possible unless your order has already been shipped. To know if it is possible to update your delivery address, please consult the following page. You will be able to follow your order and its status.
My order is no longer available at a relay point, what should I do?
After the time of recovery of your package in a relay point, it is possible that your parcel has been sent back to our warehouse. Please contact customer support to find a solution. Generally, our customer service department will contact you in advance to offer you either a re-delivery or a refund of your order.
