II.APPLICATION OF THE GENERAL TERMS AND CONDITIONS
App means a software application developed by WITHINGS, consisting of a graphical interface, accessible in particular from your smartphone, and from which you interact with the various features made available to you by the App, allowing you in particular to record, store, access, and use your personal data, in particular data produced by use of the Products and Services designed by WITHINGS.
Consumer means any natural person acting for personal and non-commercial purposes not falling within the scope of their commercial, industrial, craft, professional or agricultural activity.
Contract means any Contract that is entered into between WITHINGS and you on the basis of the order confirmed by WITHINGS.
General Terms and Conditions of Use means the General Terms and Conditions of Use described in the document "General Terms and Conditions of Use" in Part 3.
User Account means the User's personal account allowing them to log into an App in an authenticated and secure manner and to access the Services.
User Guide means the document which, for each Product, describes the conditions of use specific to it.
Parties means WITHINGS, Consumers and Users, as the context requires.
Product refers to all the connected WITHINGS health hardware media, including digital items that can be ordered on the Site.
Service means all digital content, free or paid, and connected digital health services, including the means to access them. The Services consist in particular of:
Site means the website available at: www.withings.com
User or You means any person who has a User Account and/or Products and Services, including Visitors.
Visitors means those who access, browse or consult the WITHINGS website, whether or not they are Users.
WITHINGS or We shall be understood to include each entity in the WITHINGS Group. Any reference to a WITHINGS Group affiliate shall be deemed to apply only to the document for which that affiliate is specifically designated as a co-contractor.
2.1. Contract. These General Terms and Conditions between You (hereinafter "Buyer", "You", "Consumer") and WITHINGS, a simplified joint stock company, having its registered office at 2, rue Maurice Hartmann, FR-92130 Issy-les-Moulineaux / RCS Nanterre 504 787 565 / VAT No. FR 65 504 787 565 (hereinafter "WITHINGS" "We").
2.2. Composition. WITHINGS' Terms and Conditions include:
The Products and Services shall be used in accordance with their User Guide, available at the WITHINGSHelp Centre for Products and Services.
2.3. Purpose. The purpose of the General Terms and Conditions is to determine the terms of sale and use for the Products and Services. They contains important information about your rights and obligations.
a. Sale. You acknowledge and warrant (i) that you have obtained and read these Terms and Conditions, (ii) that you will use the connected health Products and Services provided by WITHINGS for personal and non-commercial use only, (iii) that you are of age or authorised under the laws of your country of residence to contractually engage with Us; (iv) that placing an order on the Site will be construed as an unreserved acceptance of the Terms and Conditions to which you will have access prior to the payment of your order and which you have read and accepted; and (v) that you have been fully informed that placing an order on the Site entails an obligation to pay.
b. Use. Use of the Products and Services requires prior unreserved acceptance of the General Terms and Conditions. You expressly accept the terms by ticking the box provided for this purpose when creating your account. You may at any time consult the current T&Cs, available on each page of the Site.
2.5. Term. These General Terms and Conditions of Use are adopted, following their acceptance, for the whole period in which the Products and Services are used. They apply to any modification of the Products and Services, any new version, service or functionality of our Products and Services, regardless of how they are accessed.
2.6. Amendment. We may amend the Terms and Conditions, in particular to adapt to legal developments, as well as developments in the Products and Services. In this case, we will inform you as soon as possible on the first page of the Site and/or the "my account" tab of the Mobile App or by email.Any new use of the Products and Services after notification and posting of a new version of the General Terms and Conditions constitutes acceptance.
3.1. When you write to us. If you have any questions or inquiries regarding the Apps, Products and/or Services, and any related notifications, please send us a message on this page. We'll get back to you as quickly as possible.
3.2. When we write to you. By using the Services, you agree that the bulk of our communications will be exchanged electronically and that we will provide you with notifications by posting them on the App or sending them by email. It is your responsibility to check your emails regularly, so that we are able to contact you at any time. Notifications sent shall be deemed to have been sent on the day of publication.
3.3.** Evidence.** All exchanges made through the Apps or sent by email, as recorded in WITHINGS' systems and kept on a storage disk, complying with applicable standards, are presumed reliable and the Parties will consider them authentic until such time as proven otherwise. The scope of the proof of the information delivered by WITHINGS' IT systems, in particular the double-click procedure, namely the verification of its commitments and their confirmation, as an electronic signature constitutes validation of the electronic contract.
4.1. Survival of clauses. If any provision of these Terms and Conditions is found by a court or competent jurisdiction to be invalid or unenforceable, the invalid or unenforceable part or provision shall be deemed unwritten.
4.2. No waiver. Failure at any time to require the performance of any of your obligations does not constitute a waiver of the right to require its performance thereafter.
4.3 Force Majeure. Any event that is deemed to be unpredictable, unpreventable and external, which prevents WITHINGS from fulfilling its obligations in accordance with the General Terms and Conditions is considered a Force Majeure event. By way of example, these cases include fires, floods, accidents, explosions, nuclear disasters, earthquakes, storms, hurricanes, tsunamis, epidemics, damage to industrial equipment, computer system failures, sabotage, strikes or other labour disputes, wars, acts or omissions of a local or governmental authority, and difficulties in the supply of energy, raw materials, components or labour.
4.4. Dispute resolution
a. Write to us. You can address your complaint to customer service by clicking on this link.
b. Out-of-court settlement. In the event of a dispute or litigation between WITHINGS and you in connection with your use of an App, Product or Service, the Parties shall, in good faith, as soon as possible and prior to any legal action, attempt to resolve the dispute through an amicable procedure or an out-of-court settlement of disputes. If, despite all our efforts to meet your expectations, you are not satisfied with our customer service, you can refer the matter to a consumer mediator free of charge. The Centre de Médiation et d 'Arbitrage de Paris [Paris Mediation and Arbitration Centre] will help you with the necessary action if you contact them: (i)via their online form (www.cmap.fr), (ii) by email to email@example.com., or (iii)by ordinary or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, FR-75008 PARIS. The parties may agree to resolve their dispute using the online dispute resolution platform provided by the European Union. That platform can be accessed here: http://ec.europa.eu/consumers/odr/
c. Competent courts. In the absence of an amicable settlement, only the courts within the jurisdiction of the Paris Court of Appeal (France) shall have jurisdiction.
d. Exclusion of class actions. You may only resolve disputes with WITHINGS on an individual basis, any may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class actions, class arbitrations and consolidation with other arbitrations are not allowed under these terms.
Updated on 26 Jan 2023.
Versions: 26 Jan 2023 .
The service Health+ unlocks an in-app health experience with access to daily engagement support and exclusive content in the areas of sleep, nutrition and activity. With Health+, you’ll get guided on a daily basis to create a healthy routine that sticks.
Promotional Offers of Health+ service bundled with a Body Scan health station
For the launch of the Body Scan health station, we offer two introductory subscription (1)(2) plans to the Health+ service:
The 3-month trial period starts on the product’s installation using the Withings mobile application.
(1) These introductory offers are not mandatory to use the Body Scan health station. By selecting one of these offers, you agree to conclude a subscription contract with Withings for the Health+ service with the terms and condition described below. The contract will start upon Body Scan health station installation using the Withings mobile application.
(2) Promotional or introductory offers: we may from time to time offer special promotional offers, plans or subscriptions. Offer eligibility is determined by Withings at its sole discretion and we reserve the right to stop making an offer. It is not possible to combine several promotional offers unless specifically mentioned.
(3) Offer reserved for new Health+ subscribers only (any person not subscribed to Health+ service during the last month). Right after the 3-month trial period, the monthly auto-renewal starts and you will be automatically charged 9.95€ (or $9.95 or £9.95) per month. You can unsubscribe at any time. See below for cancellation, termination and usage conditions.
(4) Offer reserved for new Health+ subscribers only (any person not subscribed to Health+ service during the last month). Right after the 3-month trial period, the annual auto-renewal starts and you will be automatically charged 99.5€ (or $99.5 or £99.5) per year. You can unsubscribe at any time. See below for cancellation, termination and usage conditions.
Terms and conditions for a Health+ subscription