The Nokia Digital Health business was acquired by Withings co-founder Eric Carreel. The Withings brand will return by the end of 2018. Learn more
These General Sales Conditions for Withings digital health Products and Services (hereinafter “Sales Conditions”) apply to the contractual relationship between You (hereafter the “Buyer”, “You”, the “Consumer” or the “User”) and Withings SA, a French corporation (SA) having its registered office at 2 rue Maurice Hartmann – 92130 Issy les Moulineaux - FRANCE R.C.S Nanterre 504 787 565 – European VAT: FR 65 504 787 565, hereinafter “”Withings” or “We”).
You can contact our customer support department
By telephone +44 (800) 044-3253
These Sales Conditions are a part of the Withings Services Terms and Conditions for Withings digital health Products and Services (“Withings Services Terms and Conditions”). The Sales Conditions supersede any other document of theWithings Services Terms and Conditions concerning the purpose specified below.
Delivery of Products and Services is carried out only within countries enumerated on this list. The content of the webpage listing the countries may change and Withings does not guarantee continuous service in the countries mentioned on the webpage listing.\ These Sales Conditions are also available in the following languages:
As a Consumer of Withings digital health Products, You, acknowledge and guarantee:
That You have obtained and read a copy of the Sales Conditions;
That You will only use the Withings digital health Products and Services provided by Withings for personal and non-commercial usage, and that You are not acting in a purpose related to a trade, business, craft or profession;
To be in possession of the Sale Conditions on a durable media, for example by printing them out;
To be of age required or otherwise authorized under the law of your country of residence to purchase or acquire such Withings digital health Product, and aware of the legal regulations applicable to the Contract;
That You have the right under the law of Your country of residence to carry out an order and to receive delivery in Your country of residence;
That You agree with, and don’t object to any clause or part of these Sales Conditions;
That You acknowledge any order by You as a full acceptance of these Sales Conditions;
To be fully aware that the placing of any order leads to an obligation to pay.
It is understood and agreed between the parties that the words written with a Capital letter are defined as follows:
Buyer: refers to a Consumer complying with all applicable legal provisions to enter into a Contract and having placed one or several orders of one or several Withings digital health Products or Services by means of the Internet and/or Applications published by Withings.
Consumer: means any natural person who is acting for personal, non-commercial use only, and that is not acting in a purpose related to a trade, business, craft or profession.
Contract: means each Contract which is formed between the Consumer and Withings based on the order issued by Consumer, after confirmation of the order by Withings and the completion of all the necessary actions described in these Sales Conditions.
Parties: The Buyer or Consumer or User, on one hand, and Withings on the other hand.
Products or Withings Products and/or Services or Withings Services: refer to a range of Withings digital health products and services that can be subject to an order on the Website.
User: means any natural person who is using or interacting with the Withings digital health Product and/or Services.
Website: refers to the Website available at the following address : health.Withings.com
These Sales Conditions are applicable to all means, mediums and actions enabling (1) the presentation of an offer to the Consumer especially through the Website and through the Applications published by Withings (2) the acceptation of such offer thereby leading to conclusion of the Contract and (3) performance of the Contract.
It is understood and agreed between the parties that Withings keeps the right to modify or change, in any case, all or part of these Sales Conditions to reflect changes to the law or any applicable regulation, changes to our Products and Services or any event which is deemed sufficient by Withings to command such revisions. Any new version of the Sales Conditions replaces the previous Sales Conditions. Changes will not apply retroactively, which means that any order is subject to the Sales Conditions version applicable at the time of placing an order.
We recommend You to frequently consult the Withings Services Terms and Conditions as well as saving the newest version on durable media; e.g. paper print.
Each Product is subject to a description on the Website. Only the applicable Sales Conditions, the descriptions, characteristics, features presentations and price that We publish and that We directly present on the Website, shall be regarded as constituting the description of the Product approved by Withings.
You are fully responsible to verify the compatibility of the Product(s) and Service(s) as they are described in the above mentioned published materials with your own needs and to the purposes You intend to use the Product for.
You agree that photography and videos illustrating the Products cannot, in any case, constitute a contractual document or means of information and that they are only provided for illustration purposes. Such photography and videos must not be considered as a determinant element of Buyer’s consent to place an order.
Prices listed do not include any applicable Delivery and shipping expenses. Shipping expenses will be mentioned as such before finalization of the order. They will be clearly expressed as an addition to the cost of the Products ordered unless otherwise indicated, for example by means of a reduction voucher, a gift card, or a special offer.
Depending on where You connect yourself to the Website, it is possible that the price indicated on the Website does not include any taxes. We draw your attention to the fact that the sales price never includes possibly applicable customs duties and related taxes on import. Also, the legislation applicable to You can impose certain taxation that We do not collect. It is Your responsibility to pay such taxes and/or customs duties at Your own expense as well as to fully comply with the applicable regulations.
The price listed on our Website may be in a currency that does not correspond to the currency within Your State. Withings will not, in any case, bear the cost of the exchange of currency. The Buyer must pay additional costs resulting from such change of currency. It is advisable to obtain information of the charges and exchange rates applicable when placing an order, especially as regards to the means of payment that You wish to use and that We propose to You.
The total price that You have to pay to Withings includes the cost price of the Product, the related Delivery expenses and, when expressly mentioned, the aforementioned taxes. Those elements are indicated on the summary page of the order.
The prices can be modified at any time without prior notice. Only the prices that are presented at the moment You place an order are applicable.
The above mentioned elements determine the offer by which We are bound to when accepted by You. The sales offers that We present to You via internet are valid, within the limits of our available stock, as long as they are accessible by You on the Website and on the Application published by Withings or, if so mentioned on the Website or the Application, until the expiration of their validity.
Withings cannot, in any case, be liable for any other offers than the ones directly expressed on the Website or through Applications published by Withings.
We inform You that prior to your Buyer Identification (entering your order information), You can obtain the details of your shopping cart by clicking on the icon "shopping cart". You can then redeem coupon codes and gift cards at Your disposal by entering the code on the same page and confirming your entry. The price indicated will then include these reductions.
To place an offer, the Buyer shall place an order without creating an account. It is imperative that the Buyer communicates all requested information accurately, including but not limited to his/her name, complete address, and phone number. Such information are needed by Withings in order to carry out the order and the Delivery.
If You have designated another person to receive the Products or Services under the order, make sure that this person gives the required agreement prior to the order and authorize You to communicate us personal information especially personal data. Withings cannot be held responsible of information provided without the consent of the final recipient. By providing erroneous information, the Buyer waives all his/her rights to claim any related breaches of contracts in case Withings fails to perform its obligations consequently to Buyer’s failure to provide correct information about the intended recipient of the Products or Services.
When We have the necessary information to (1) establish the invoice for your order (2) identify You as the person that has placed the order and (3) enable us to carry out the Delivery, We will propose You different Delivery modalities. You are requested to choose one of them. The order will be invoiced according to the indicated cost.
The Delivery means will be set similarly for all the Products included in the same order, i.e. bought simultaneously on our Website, or the Application. The indicated cost will be valid for the set of Products. If You want Products to be shipped following different modalities You are required to issue multiple orders.
Unless otherwise stated, the reduction vouchers and gift cards are not applicable to the cost applicable to Delivery.
In order to have full knowledge of the cost of your order, Delivery cost and Delivery means that You have chosen will be added into your shopping cart. The total indicating the cost that You will effectively pay based on your order will be displayed. We remind You that the cost does not include customs duties or related import taxes and will not include additional taxes that You might be required to pay according to the legislation that is applicable to you.
By clicking on the button “Continue” You will be asked to choose the means of payment. Following this choice, You will be asked to fulfill the form that will allow us to identify and proceed to the Payment with the means of payment that You have so chosen.
We put at your disposal different means of payment allowing You to pay your order:
The transactions are carried out through the transaction encashment platforms allowing the payment to be carried out through payment means. The payment transaction is carried out by third party companies - By paying through these services, You could be asked to have a personal account. Therefore, We never have access to your bank data. Also, to prevent fraudulent transactions We have set up procedures for verifying your orders. If a fraud is suspected, these procedures will allow us to block, and if needed, to cancel your order. If your order needs to be cancelled, You will be informed by email at the address that You have indicated without delay. If You want to contest our decision to cancel your order, please contact our customer support department.
In order to realize your order, We provide You with a summary of the relative information of your order allowing You to verify the details You have entered. Before clicking the button allowing You to place the order and to express your acceptance, You will be given the possibility to modify the address of the invoice, the address of delivery, the desired shipping method, and the Products and Services in your basket.
To complete your order You must click on “place my order”. You are fully aware that the fact of placing an order implies an obligation to pay. Payment is direct. The lack of payment prevents formation of the order. As soon as Your order is completed, You will immediately receive an identification number of your order summary at the email address that You have indicated during the order process. Your order confirmation will entail your commitment to proceed to the conclusion of the Contract between Withings and You and constitutes:
Your Acceptance of an offer presented by Withings via our Website, our Applications (on particular mobile devices) or via any other organized sale system published by Withings, without the simultaneous presence of the Parties and by the exclusive recourse of one or several mediums; and
Your Acceptance of these Sales Conditions; and
Withings may agree to conclude the Contract based on the information provided by You – or Withings may refuse to conclude the Contract based on the results of the data processing carried out in order to verify the compliance of your order with these Sales Conditions such as, but not limited to verification of delivery location or Fraud prevention measures. An email with the acknowledgement of the order, its approval by Withings, your acceptance, and the payment processing will be sent to You by Withings at the email address that You have indicated during the order process (“Order Confirmation Email”).
Communication filing, purchase orders, and invoices are stored on Withings servers enabling both parties to make a copy of all the elements for the conclusion of the Contract. <span id="specific-conditions-for-prerequisite-ord" class="anchor">
Certain Products and Services can be offered by Withings through a subscription. Such a subscription commits You for a determined period of time (the "Initial Contract Period"). The period of time of the subscription is indicated in the order. If this subscription concerns a Service, You grant us your prior express consent to perform the Service as soon as possible. You acknowledge that You will lose your right of withdrawal once the Contract has been fully performed by us. By your subscription, You place a unique order that implies an obligation to pay the amount of money for the period of your subscription.
Unless You terminate Your subscription according to the below terms, Your subscription will be automatically renewed for an equal time period after expiration of the Initial Contract Period. The renewal will be charged to the applicable price of the date of the renewed subscription.
You will be informed of the automatic renewal by an email at the email address that You have indicated to Us. The email will be forwarded at the earliest three (3) months and at the latest one (1) month before the expiration of the Initial Contract Period.
After the Initial Contract Period You can terminate the Contract at your will, without prior notice. However, if the subscription concerns a service on a specific period, the subscription month that has started prior to the date of termination should be paid in full.
Unless We have notified You otherwise, We will deliver the Products You have purchased not later than 30 days from the Order Confirmation Email reception and payment of your order.
Delivery (referred to as the “Delivery” in these Sales Conditions) is defined as the physical possession or control of the Product and/or the activation of the Product. Delivery will be deemed fulfilled for each Product on the day on which:
The Product has been delivered at the postal address You have notified us; or
The Product has been physically delivered to You or to a third party designated by You (other than the carrier); or
The risk of loss or damage to the Product shall pass to You when You or the third party designated by You (other than the carrier) has acquired the physical possession of the Product.
You are required to meet certain pre-requisites related to Delivery including without limitation those specified in Withings Services Terms and Conditions. Thereby, You or the third party You have designated to receive Your delivery:
Must be present at the postal address You have notified us at the time schedule of delivery notified to You by the carrier or Withings.
Any claim relating to an error or defect in Delivery must be made by You as soon as possible.
Unless otherwise specified by any mandatory legal provision, We have the right to charge You for the completion of a new shipment if any failure of Delivery occurs for a reason for which Withings or the carrier We designated to make the Delivery is not responsible. Such reasons include Your failure to fulfil the above pre-requisites related to Delivery.
You shall be entitled to terminate the Contract, if Delivery is not carried out within thirty (30) days from the Order Confirmation Email reception and payment of your order, unless We have indicated on the confirmation of Your purchase of the Product that the Delivery date will take place more than thirty (30) days after the Order Confirmation Email reception and payment of your order.
However, prior to such termination of Contract, You shall contact and require Withings to make the Delivery within an additional period of time appropriate to the circumstances. If We fail to deliver the Product within that additional period of time, You shall be entitled to terminate the Contract by sending us a notification by registered letter with an acknowledgment of receipt.
Unless We have carried out the Delivery within the additional time indicated by You, the Contract shall be considered as terminated upon Our receipt of the letter or written statement notifying us of Your decision to terminate the Contract.
The hereinabove provision shall not be applicable to Contracts where delivery within the agreed delivery period is essential taking into account all the circumstances attending the conclusion of the Contract or where You have informed us, prior to the conclusion of the Contract, that Delivery by or on a specified date is essential.
If the Contract is terminated according to the conditions specified in this article, We will reimburse You all payments received by Us for Your purchase of the Product(s) and/or the Service(s) under the terminated Contract without undue delay and in any event not later than 14 days from the day on which You have communicated us your decision to terminate the Contract.
The provisions of this section do not limit any of the rights You are entitled to by the applicable law.
We grant You a 30 day trial period during which You can return your Product and request a refund for your order.
This withdrawal period will expire 30 days after the day on which You completed Your order of the Product. You can find this date on the confirmation of your purchase.
The Right of withdrawal granted by Withings does not apply in the following cases:
The supply of any digital content;
In case You are unable to send us back the Product and its accessories in the original packaging;
For hosting Withings Services;
For Withings Services under a subscription;
When the returned Product is not the Product subject to the right of withdrawal granted by Withings. This element can be determined using the serial number (MAC ID) of our Products;
When the returned Product was used in a way not in compliance with Withings published guidelines for the Product. This provision shall apply for any returned Product that is damaged or otherwise in a state that does not allow us to sell the Product “as is”. In case any repair or replacement of parts on the returned Product is required, We will exclude Your Right of withdrawal;
When the returned Product has been in contact with water while the Product was not designated as « waterproof » by Withings;
The supply of goods made in accordance with your specifications or customised or personalised for You;
The supply of goods which are liable to deteriorate or expire rapidly;
The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
The right of Withdrawal by Withings only applies to Products purchased on the Website. If You bought your Product from any other distribution network, please contact your reseller.
To exercise the right of withdrawal, You must inform us of your decision to withdraw from the Contract by an unequivocal statement (e.g. a letter sent by post or e-mail) or by contacting our Support. To help us to improve our Products, We may ask You to explain us your decision.
If You exercise your right of withdrawal, You shall send back the Products and their accessories without undue delay. The return of the Products is at your own expense. You shall bear all the costs of returning the Products. The burden of proof in respect of the exercise of the withdrawal right and return of the Product lies on you. You shall return the Product and its accessories at the postal address communicated to You by our customer support department.
As soon as We receive the Product and after checking its proper working order We shall reimburse You the price of the Product without any delay. We will not reimburse You the shipping fees, banking charges nor customs charges. We will carry out such reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of such reimbursement.
However, in case We conclude, when checking the proper working order of the Product, that Your right of withdrawal does not apply due to any of the above exclusion provisions, We may nevertheless be able to provide You with the following choice:
We send You back the Product at You own expense and risk after payment of all returning expense.
Any Consumer domiciled within the European Union will be subject to the provision attached to Directive 2011/83/EU of the European Parliament and of the council of 25 October 2011 on Consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council.
You will find all relevant information attached to your legal Right of withdrawal in Appendix: Consumer legal Right of withdrawal.
Any provision attached to the “Right of withdrawal by Withings” will apply to all European Consumers if the provisions of the “Right of withdrawal by Withings” are more favorable than the one granted by the law of their country of residence.
You can contact our customer support departmentt for any question related to your Product and/or Service.
When purchasing a Product or a Service, You shall verify if there are any conditions of entrance of the Product into the country in which You are expecting us to deliver the Product and/or the Service.
When purchasing on our Website or through our Applications, You will be granted warranties attached to your Product. Such Warranties may vary according to the country in which You are residing. Please find the warranty attached to your Product here.
We grant You the right of access to and the right to rectify any data concerning You by contacting our customer support department. You can also object, at any time on compelling legitimate grounds relating to your particular situation, to the processing of data related to you.
Any event that is deemed at once unforeseeable, insurmountable and external and thereby prevents us from fulfilling our obligations under these Sales Conditions is considered an event of Force Majeure (“Force Majeure Event”). The following events are especially considered as examples of Force Majeure Events: strikes, flood, fire, lock-outs, disruption and distractions in transport services, supply difficulties in raw material or energy, any communication interference resulting in any difficulty to fulfil any order or delivery performance of any act required by the Contract shall be suspended for the duration of the Force Majeure Event. The performance of such act shall be immediately continued once the cause of the Force Majeure Event ceases.
This version of the Sales Conditions constitutes the entire agreement between you and us and cancels, excludes and replaces any previous conditions in its subject matter. You acknowledge that other documents of the Withings Services Terms and Conditions may also apply to you when you are subject to these Sales Conditions.
If any provision of the Sales Conditions is held invalid or unenforceable by a court of competent jurisdiction, the invalid or unenforceable part or provision will be deemed as unwritten.
Any failure to exercise or delay in exercising any right, power or privilege under the Contract shall not operate as a waiver; nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof.
Any notification and communication between Withings and You can be realized by any electronic means of communication such as emails. You hereby grant us your express consent for sending You by electronic means of communication any notification through your Withings account.
In the event of any controversy or dispute between Withings and You arising out of or in connection with your use of any Withings digital health Products and Services, the parties shall attempt, promptly, in good faith and before any judicial action, to resolve the dispute amicably through alternative dispute resolution.
These Withings Terms and Conditions are governed by French law. In the event that litigation arises out of or in connection with your use of any Products and Services provided by Withings, the Parties undertake to seek an amicable solution before any legal action. In case of dispute, only the French courts will be competent.
If despite all our efforts to meet your expectations you do not get satisfaction after our customer service, you can make free use of a consumer mediator. The Paris Mediation and Arbitration Center will help you in your efforts if you contact them: (i) via their online form (www.cmap.fr), (ii) by email at firstname.lastname@example.org. or (iii) by ordinary mail or recommended to the CMAP Mediation Consumption, 39 avenue Franklin D. Roosevelt, 75008 PARIS.
Appendix: Consumer legal Right of withdrawal
You have the right to withdraw from this contract within 30 days. This period shall expire from:
The day on which You or a third party other than the carrier and indicated by You has been Delivered with the Product.
In the case of contracts for regular Delivery of goods during defined period of time, the period starts from the day of Delivery of the first good.
In the case of delivery of a good consisting of multiple lots or pieces or delivered separately, the day on which the Consumer or a third party other than the carrier and indicated by the Consumer acquires physical possession of the last lot or piece.
With your prior express consent, service contract can be performed immediately. If You want to withdraw from such contract, You will be charged within the period from the day of conclusion of the contract until the date we receive your unequivocal statement of withdrawal. The amount charged will be proportionate to the total price of the service agreed in the contract.
You shall not be granted with the right of withdrawal in the following:
Service contracts after the service has been fully performed if the performance has begun with your prior express consent, and with the acknowledgement that You will lose your right of withdrawal once the contract has been fully performed by us;
The supply of goods made in accordance with your specifications or clearly personalized;
The supply of goods which are liable to deteriorate or expire rapidly;
The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
The supply of digital content which is not supplied on a tangible medium if the performance has begun with the Consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.
By accepting this contract, You hereby grant us your express consent for supplying You digital content which is not supplied on a tangible medium before the withdrawal period passes. You hereby waives your right of withdrawal.
You have the right to withdraw from this contract within 30 days without giving any reason. You must inform us of your decision to withdraw from this contract by an unequivocal statement. Before the end of the withdrawal period, You may use the attached model withdrawal form, but it is not obligatory. The burden of proof lies with you, the Consumer. Therefore, we strongly recommend that You notice us your decision by a registered letter with an acknowledgment of receipt.
Of course, You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our Website health.Withings.com . If You use this option, we will communicate to You an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
If You exercise your right of withdrawal, You shall send back the Products without undue delay and in any event not later than 14 days from the day on which You have communicated us your decision to withdraw from the contract.
The return of the Products is at your own expense. You shall bear the direct cost of returning the Products. The burden of proof in respect of the exercise of the withdrawal right and return of the Product lies on you.
When exercising the right if withdrawal, You shall be liable for any diminished value of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products.
When exercising your withdrawal right, we shall reimburse You all payments received when purchasing the Product or the Service Contract. However, if You have expressly opted for a type of Delivery other than the least expensive type of standard Delivery offered by us, we shall not reimburse the supplementary costs You agreed to pay. We shall prove the type of Delivery You opted by all appropriate means.
We may withhold the reimbursement until we have received the Products back or until You supplied evidence of having sent back the Products, whichever is the earliest.
We will carry out the reimbursement using the same means of payment as You used for the initial transaction, unless we expressly agree otherwise. Your consent to such can be notified by any electronic means of communication such as emails. You shall not incur any fees as a result of such reimbursement.
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can inform us of your decision at the following address:
Withings SA : 2 rue Maurice Hartmann, 92130 Issy les Moulineaux FRANCE
You can also join us :
By telephone : +44 (800) 044-3253
By email: retractation.health@Withings.com
You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website www.withings.com. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If You withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of Delivery (with the exception of the supplementary costs resulting from your choice of a type of Delivery other than the least expensive type of standard Delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
(Please, complete and return this form if you want to exercise your right of withdrawal)
To the attention of
2 rue Maurice Hartmann Tel: +44 (800) 044-3253
92130 Issy les Moulineaux – France Email to : retractation.health@Withings.com
I hereby give notice that I withdraw from the contract of sale concerning the following Goods:
Ordered on(*) / Received on(*) _ _ / _ _ / _ _ _ _ (dd/mm/yyyy)
_ _ / _ _ / _ _ _ _ (dd/mm/yyyy)
Updated on 12 Sep 2018.