Takeaways from our Webinar: Converging Insights on Remote Patient Monitoring

Our webinar on remote patient monitoring brought unique perspectives on the common barriers to activation, adherence and staffing, as well as a look at real outcomes—both at a health center and research level. Our panelists brought their experiences to inform a rich discussion about optimizing patient engagement, enhancing care and streamlining clinical operations. Highlights from the conversation have been summarized and detailed below.

Dr. AJ Blood, Cardiologist and Associate Director, Accelerator for Clinical Transformation at Mass General Brigham

Dr. Blood brought his extensive experience in Remote Patient Monitoring research to the discussion, as well as his experience as a practicing cardiologist in a large hospital system. He highlighted the long wait times patients may face for hypertension care, since care teams can be booked out for months and the urgent need for hypertension monitoring without the confines of a clinic schedule. The health outcomes his research has shown create a compelling argument for healthcare systems to integrate remote patient monitoring. But he also brought color to the discussion by highlighting the need for comprehensive, supportive onboarding for patients in RPM programs, because without it engagement and adherence can suffer. He also emphasized the importance of tailoring care to the patient for optimal engagement, finding a monitoring plan that makes sense for their schedule, as well as supporting them first in attainable healthy habits, and secondly in medication management when needed.

His experience in RPM programs that bill insurance brought financial insight that was highly requested in our question and answer section.

Julie Fraher, BSN, RN, ACRN, Edward M, Kennedy Community Health Center

Julie brought a level of insight that can only be gained through on the ground experience in remote patient monitoring. While many attendees laughed as she detailed how her experience in RPM began in tears after being told to build a program from nothing, she now has impressive program outcomes that reminded everyone of the impact that RPM can have. Her dedication to meeting patients where they are at has led her program to adapt reading materials to encompass a broader population, increased the use of telehealth to address barriers, and has created nursing protocols for high readings that allow her care teams to provide care confidently. She provided operational details about how she staffed her program, and the positive feedback that her Chronic Condition Management Nurses have provided now that they have patient blood pressure readings right in their EHR, rather than needing to manually input them, and how RPM alerts have helped them to triage.

For more about her program, Withings Health Solutions partnered with her team to create this case study.

Antoine Robiliard, VP, Withings Health Solutions

Antoine provided a unique perspective from the technology partner side. His experience in partnering with RPM programs of all sizes gave him valuable insight into the common barriers that can prevent a program from being successful. He championed the patient experience, and the need for devices to be intuitive, sleek, and satisfying the consumer expectations that patients may have. He piggybacked off Dr. Blood’s emphasis on strong onboarding in RPM programs by detailing the benefit of a cellular device, rather than Bluetooth for greater ease, both at the beginning but also throughout the duration of a program. He also brought patient perspective to the discussion in emphasizing that patients do not want to use a product that reminds them of their condition, and highlighted the benefit that a sleek design can bring to clinical care.

He brought optimism for the future of RPM by highlighting the potential for greater risk stratification by using combinations of metrics and trend analyses, which could provide care teams a way to triage patients and provide longitudinal monitoring.

To get answers to any questions you may have, email contact-pro@withings.com

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