取消政策

Some items in our store are sold as a subscription or a bundle that includes a recurring plan. This policy explains how to change or cancel these purchases. It comes in addition to your statutory rights and should be read alongside our Terms of Sale and our Returns & Refunds Policy.

Subscriptions

Two types of subscriptions are available on our store:

• Withings+: a membership giving you access to advanced health features in the Withings App. It is billed monthly or annually and renews automatically at the end of each billing cycle, using the payment method saved at checkout, until you cancel.
• U-Scan cartridge plans: when you buy a U-Scan Nutrio or Calci package, it includes a recurring cartridge plan. A new shipment is sent automatically once your current cartridge is used up, and your payment method is charged at that time. The renewal frequency and price depend on the package you selected (Proactive or Intensive) and are shown on the product page and in your order confirmation.
  

You can cancel either subscription at any time, with no cancellation fee. Your access and deliveries continue until the end of the period you have already paid for. We do not issue refunds or credits for partial periods, unused services, or cartridges already shipped, except where the law provides otherwise.

If you cancel during a free trial or a complimentary period, you will not be charged.

How to cancel a subscription

To cancel your subscription, go to the subscription management web page available at https://app.withings.com and follow the cancellation instructions. You can also manage your plan in the Withings App. You must be logged in as the primary account holder to cancel a plan.

Cancelling a Withings+ membership ends the service and all its included features on the date your subscription ends. Your devices and all their features continue to work normally.