退款政策
Return and Refund Policy
Last updated: 23 January 2025
1. Right of Withdrawal
1.1. Withdrawal Period
You have a period of thirty (30) days from receipt of the Product or from ordering the Service to withdraw.
1.2. Exclusion
This right of withdrawal granted by WITHINGS does not apply in the following cases:
- For Services that are the subject of a subscription if the Services are fully executed before the end of the withdrawal period, and the execution of which began after your prior agreement and express waiver of your right of withdrawal;
- In the event of the supply of items made to the Buyer's specifications or clearly personalised items;
- For the supply of items which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
- For the delivery of sound or video recordings or computer software in a sealed package when the seal has been removed after delivery;
- In the event of the supply of digital content not supplied on a physical medium, the execution of which began before the end of the withdrawal period with a payment obligation after your prior agreement and the express waiver of your right of withdrawal;
- A Product or Service that has not been purchased via the Site cannot benefit from this right of withdrawal, and the user is asked to contact the distributor who sold the Product or Service.
1.3. Immediate execution
With regard to performance of the Services, you can ask us for immediate performance of the Services. If you exercise your right of withdrawal from a Service Provision Agreement that is already in the process of being executed, at your express request, before the end of the withdrawal period, you must pay the price for the Service provided until notification of your decision to withdraw is received, in proportion to the total price of the Service for the initial period provided for in the Agreement.
1.4. Declaration of withdrawal
We must be informed of a decision to withdraw in an unambiguous statement in which you clearly express your wish to withdraw (e.g. a letter sent by post or email), or by sending the attached form. For commercial management purposes and for the improvement of our products and services, we may ask you to state the reason for your decision.
1.5. Return of items
The decision to withdraw commits you to returning the Product(s) affected by the withdrawal to us together with all of their accessories within a maximum period of fourteen (14) days from the date on which we are informed of your decision to withdraw. Returning the Product(s) is carried out at your expense. The burden of proving the exercise of this withdrawal and the return of the Product(s) rests with you. That is why we advise you to inform us of your decision to withdraw in a registered letter with acknowledgement of receipt or to complete and send the standard withdrawal form or any other unambiguous statement to our website withings.com. If you choose this option, we will immediately send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email). The Product(s) and their accessories must be returned to the addresses that will be communicated to you by our customer services.
1.6. To initiate a return without using customer support
Log into your Withings account on our website withings.com and access the order status page. From there, click the "Return My Order" button. You have 30 days from the purchase date to start this process. After completing a brief survey, a return label will be generated. Product must be packed and returned with all original items, the return label attached to the package, and dropped off at the closest carrier or pickup point. Once the product is received and inspected, the return will be processed, resulting in a refund. If any issues are encountered during the process, customer support is available to assist.
1.7. Refund
Upon receipt of the Product(s) and after their verification, we will, as soon as possible and at the latest within fourteen (14) days from the date on which we were informed of your decision to withdraw, send you a refund for the price of the Product(s) and the standard delivery costs, if any (excluding costs for a delivery method that you may have chosen and that is more expensive than the standard delivery method), excluding bank fees and excluding taxes and customs fees. Refunds may be deferred until the Products have been collected or you have provided us with proof of shipment. We will process the refund using the same payment method that you used for the original transaction. With your consent, we may offer you the refund through another payment method; in any event, you will not incur any fees as a result of the refund.
2. Returns and Refunds Related to Delivery
2.1. Returning items after failed delivery
In the event of an order being returned if delivery has not been possible, where this is not attributable to us or is not attributable to the company that we have commissioned to carry out the delivery, we may, without prejudice to the other rights that you have as a Consumer, claim the costs necessary for carrying out a new delivery from you.
2.2. Late delivery
You may cancel the Agreement if we fail to deliver to you within thirty (30) calendar days of receipt of the order confirmation email and payment of your order, unless we have indicated a period of more than thirty (30) days in your order. However, prior to terminating the Agreement, you must ask us to complete delivery within a reasonable additional period of time. Termination can only take place if we fail to deliver within this time. Your termination of the Agreement must be made by registered letter with acknowledgement of receipt or by writing to us using another durable medium. The Agreement will be deemed terminated when we receive a letter to this effect or some other written notification informing us of such termination, unless your order has been delivered to you in the meantime. You may, however, terminate the Agreement with immediate effect if we fail to comply with the deadlines specified above and if compliance with the applicable time limit is an essential condition for you.
2.3. Repayment after late delivery
If the Agreement is terminated under the conditions set out above, we will refund all monies paid by you, no later than fourteen (14) days after the date of termination of the Agreement.
3. Subscription Refunds (Withings+)
You are free to terminate your Withings+ subscription at any time. You will continue to have access to the service until the end of the paid billing period. Payments already made are non-refundable, except when the information regarding automatic renewal has not been sent to you. In this case, you can terminate the subscription free of charge at any time from the renewal date. Advances made after the last renewal date or, in the case of open-ended subscriptions, after the date of conversion of the initial fixed-term subscription, are in this case reimbursed within thirty (30) days from the date of termination, less the sums corresponding, up to that date, to the performance of the Services of the subscription. In the absence of reimbursement during the thirty (30) day period, the sums shall bear interest at the legal rate. To cancel your subscription, go to the subscription management web page available at https://app.withings.com and follow the cancellation instructions.
Annex: Withdrawal Form
Please complete and return this form to us if you wish to withdraw.
To:
WITHINGS
Withdrawal service
2 Rue Maurice Hartmann
92130 Issy-les-Moulineaux – France
Email: retractation@withings.com
I hereby notify you of my withdrawal from the agreement relating to sale of the item specified below:
Ordered on (*): __ / __ / ____ (MM/DD/YYYY)
First Name: ____________________
Last Name: ____________________
My address: ____________________
City: ____________________
Postcode: ____________________
Country: ____________________
Signed: ____________________
Date: __ / __ / ____ (MM/DD/YYYY)