Shipping & Delivery

Here is the list of regions where Withings does deliver.

Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Guadeloupe, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Martinique, Mexico, Netherlands, Norway, Poland, Portugal, Reunion, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA.

Here is the list of regions where Withings does not deliver. If you live in one of these regions, you can be redirected to one of our authorized resellers

• Countries: Japan, China, Hong Kong, Australia, India, Romania, Ukraine, Belarus, Iceland, Serbia, Bosnia-Herzegovina, Moldavia, Albania, Macedonia, Montenegro, Cyprus, Faroe Islands, Andorra, Malta, Saint Marino, Gibraltar, Monaco, Vatican City
• Germany: Heligoland, Büsingen
• France: Mayotte, French Guiana, Saint Pierre and Miquelon, New Caledonia, Wallis and Futuna, French Polynesia, French Territories in Australasia and Antarctica
• Spain: Ceuta, Melilla, Canary Islands
• Finland: Aland
• Greece: Mount Athos
• Italia: Livigno, Campione, San Marin, Vatican City, Lac de Lugano
• United-Kingdom: Channel Islands (Jersey & Guernsey), Gibraltar

If you spend more than 49€ on our site, you will automatically get free standard shipping on your delivery.

We do not yet offer 24 hour or next day delivery in your area.

Your orders are prepared and shipped from our warehouse in France. Orders are shipped in one package once all products are ready for shipment. If you place your order before 11:00 am CEST we will be able to ship your order the same day. If you place your order after 11:00 am CEST, your order will be shipped the next day. Please note that when you place your order, a shipping time is mentioned, which defines the preparation phase and takes into account the availability of the product in stock.

Shipping time refers to the time between when we receive your order and when we give your product(s) to a carrier. Delivery time refers to the time your order is in transit from our warehouse to your home.

If you are absent during delivery, your pack will be left at the nearest collection point so that you can pick it up. Collection points vary according to carrier.

The default pickup location is currently not available in all areas. At the moment, this service is only available in France. Should you be unable to receive your package at the time of delivery, the carrier will leave it off at a nearby drop point.

You may return your product for one of two reasons:

• The device is defective and may need to be replaced.

• You make use of your right of withdrawal; however, for hygiene reasons, returns are not accepted for U-Scan Nutrio.

Customers are responsible for return costs if the product is not defective. If you have any concerns, please contact our customer support team before returning the product.

After the time of recovery of your package in a relay point, it is possible that your parcel has been sent back to our warehouse. Please contact customer support to find a solution. Generally, our customer service department will contact you in advance to offer you either a re-delivery or a refund of your order.