Withings – General Sales Conditions – 2009-03-15
The purpose of these general sales conditions are, on the one hand, to inform any potential customer of the terms and conditions under which the seller sells and delivers the products ordered and, on the other hand, to set out the rights and obligations of the parties within the framework of the sale of the products by the seller to the customer. They apply, without restriction or reservation, to all products offered by Withings on its Internet website.
Accordingly, the fact of ordering any product offered for sale on the Withings Internet website implies the full and complete acceptance of these general sales conditions by the Buyer, who declares having had prior knowledge of them before placing his order.
These products are offered for sale within the following geographic area: 27 countries of the European Union, Norway and Switzerland.
The Buyer declares, prior to placing an order, that:
- the products purchased on the Withings Internet website are not linked to his professional activities and are strictly for personal use;
- he is legally able to commit himself with regard to these general sales conditions.
Withings reserves the right to change these general sales conditions at any time.
2. Identity of the Company
Withings markets electronic products for connection to the Internet and the services associated with these products. Withings is a Société Anonyme – Nanterre Companies Registration Office SIREN nr 504 787 565 – Intra-Community VAT nr FR 65 504 787 565 – Registered office 20, rue Rouget de Lisle, 92130 Issy les Moulineaux, France, tel: +33 1 41 46 04 60. Fax: +33 9 56 83 90 32. E-mail: firstname.lastname@example.org
3. Website Access
The Buyer makes it his personal business to put in place the necessary computer and communications facilities to enable him to access the Withings website.
The Buyer shall bear the telecommunications costs whenever accessing the Internet and using the website.
4. Formation of the Contract and Orders
Online product prices available on the Withings Internet website, given in Euros, are those in force at the moment the Buyer's order is registered. Product prices may be changed by Withings at any time. The Buyer will be informed of any changes before any order is confirmed.
Prices do not include delivery charges, which are invoiced separately, the amount depending upon the destination of the order. The delivery charges are shown prior to the registration of the Buyer's order.
The prices include value-added tax (VAT) at the rate applicable on the day of the order. Any change in the applicable rate will automatically be applied to the order by Withings on its website.
The invoice for the products is attached to the e-mail confirmation of the order.
4.2. Product specifications
In accordance with Article L 111-1 of the Consumer Code, the Buyer may, prior to placing his order, consult the Withings website, www.withings.com , in order to be aware of the basic specifications of the product(s) that he wishes to order, prior to placing his order.
Photographs, graphics and descriptions of the products offered for sale are purely indicative and do not commit Withings in any way.
Any order implies acceptance, without restriction or prejudice, of these general sales conditions.
From the moment that the Buyer has registered his order by clicking on the tab “Confirm order”, he is considered as having made an informed decision and having accepted without prejudice these general sales conditions, the prices, volumes and quantities of the products offered for sale and ordered.
The Buyer's order must be confirmed by Withings, by e-mail.
The sale shall not be considered as final until after the Buyer has received the order confirmation by Withings, and Withings has received payment in full.
Withings recommends that the Buyer keep a copy of this information either on paper or electronically.
Payment must be made at the time the Buyer places the order. At no time may any sums paid be considered as down payments or advances.
Withings will process the payment for the entire amount due on the order at the time the order is confirmed.
The Buyer can pay for his order using the online Credit Card facilities.
The Buyer guarantees to Withings that he has the necessary authorisations for the payment of his order.
Withings reserves the right to suspend or cancel any order and/or delivery, whatever its nature or state of execution, in the event of non-payment of any sum due by the Buyer or in the event of a payment irregularity.
Penalties in the sum of an amount equal to the legal rate of interest increased by five points are automatically applied to any sums remaining unpaid ten days after the date of the invoice or immediately from the notification that the bank payment has been rejected for any other means of payment. The delivery of any new order shall be suspended in the event of late payment of an earlier order, and that nonobstant the provisions of this document.
Withings reserves the right to request a photocopy of a piece of ID of the Buyer for any credit card payment.
Within the framework of the fight against Internet fraud, information concerning your order may be forwarded to third parties for verification.
6. Choice of Products
The Buyer, being aware of the products marketed by Withings and their specifications, has under his sole responsibility and on the basis of his needs, which he has determined prior to placing any order, decided to chose the product(s) that are the subject of his order. Moreover, the Buyer, who alone knows the products he owns and uses, is the sole judge of the compatibility of the products ordered with those used by him. It is exclusively up to the Buyer, if he deems that he does not have the competence needed to make such a judgement, to seek advice.
7. Delivery and Receipt
7.1. General rules
The products are delivered to the address given by the Buyer in the order, within the territory mentioned in Article 1 of these general sales conditions.
In order to ensure quality service, Withings selects an appropriate delivery service in light of the customer's delivery address. For delivery within France, Withings uses the French Post Office's Colissimo Suivi service.
7.2. Specifications of the POST Office’s Colissimo Suivi system
The postal worker will deliver the products to the Buyer at his home, for which he must sign a receipt. Should he be absent, the Buyer, or the person for whom the good is destined, is notified that an attempt to deliver the parcel was made and that he may collect the products ordered from the closest post office within the period of a fortnight.
The Buyer is required to check, at the time of delivery, in the presence of the postal worker or the courier, the state of the parcel's packaging and its contents.
Should the Buyer have any doubts whatsoever about the state or the content of his parcel, he must:
- follow Colissimo procedures (in particular, notify of any damages, claims, and reservations) and refuse to accept the merchandise by immediately making a declaration to the postal worker that the products are not in good order (constat (declaration) 170).
- inform Withings of the irregularities.
7.4 Delivery times
The average delivery times from the Withings warehouse are:
- POST OFFICE Colissimo Suivi service: 48 hours.
These times are purely indicative and only valid in France.
No damages may be claimed, sums withheld, or the order cancelled by the Buyer should the delivery take longer than said time.
In any event and in accordance with Article L 121.20.3 of the Consumer Code, the products ordered shall be delivered within a maximum period of thirty days from the date on which the Buyer registered his order, subject to the purchase price having been paid in full.
The Buyer has the possibility of cancelling his order should the order not be delivered within that period. Sums paid by the Buyer shall then be returned to him without delay, any other compensation being excluded.
In the event of a delay in relation to the initial delivery date, the Buyer should inform Withings of the fact in writing (post, fax or email) in order to enable Withings to improve the quality of service offered to him and to allow it to carry out an investigation with respect to the shipping company.
An investigation with respect to the shipping company may take up to 21 business days. If, during this period, the products are found, they will be immediately forwarded to the place of delivery indicated in the order.
On the other hand, if the ordered products are not found after this period of 21 days of investigation, Withings shall, at its expense, resend the products ordered by the Buyer.
Should the product ordered no longer be available, the provisions of Article 8 shall apply. In the event of a change of product, the shipping costs are at the consumer's expense.
7.5. Quality and conformity problems
In the event of delivery of products that do not correspond to the order (defective or not in compliance), the Buyer shall forward his claim within a period of 7 days from signature of the receipt of the products.
Claims must be sent by receipted registered letter to the address given in Article 2 of this document, and must include:
- the Buyer's details;
- the product references;
- the reasons for the claim.
The return of the products must take place within seven business days of Withings Customer Service issuing a return number.
Failing which, Withings will not exchange or refund the products ordered.
Any products to be exchanged or refunded must be returned to Withings in their original state and packaging, complete and with all their accessories.
All costs and risks associated with the return of the products are borne by the Buyer.
Failure to respect the above procedure and the specified time periods will result in the Buyer not being able to make any claim for the non-conformity of or defect in relation to the products delivered, said products being then considered as being in compliance and exempt from any apparent defect.
8. Product availability
In the event that the product ordered is unavailable, Withings shall inform the Buyer as soon as possible.
In accordance with the provisions of Article L121.20.3 of the Consumer Code, Withings may, in this case, supply an alternative product of equal quality and price. The delivery charges will then be borne by Withings.
In the event that Withings does not make use of this facility, the Buyer will be refunded without delay and no later than thirty days from the payment of the sums by him.
9. Right to cancel and return
In accordance with Article L121-16 of the Consumer Code, the Buyer has seven clear days from the date of receipt of the products ordered, to return them at his expense for a refund.
The products must imperatively be returned to Withings in a perfect saleable condition, in their original state (packaging, accessories, instructions, etc.) duly sealed and accompanied by the invoice relating to the purchase.
If the products included a warranty form or any other document to be filled out, that document must not have been completed by the Buyer for him to be able to exercise his right of cancel and return.
Any incomplete or damaged products, or if the packaging has deteriorated, will be neither refunded nor exchanged.
The exercise of the right to cancel and return will result in a cash refund by a reaccrediting of the credit card used for the initial order.
10. Retention of ownership
Withings retains the full and entire ownership of the products sold until such time as payment has been received in full, including the principal, costs and taxes.
The Customer benefits from the warranty against hidden defects. In the event that a manufacturing defect renders the Product unusable, the Customer may contact the Withings After Sales Service, by receipted registered letter, at Withings, 37 bis, Rue Général Leclerc, 92442 Issy les Moulineaux Cedex. Withings undertakes then to send to the customer, at its expense, a Product in good working order, which may be a replacement. Should the product be out of stock or impossible to repair, the Customer will be offered a replacement or refund of the initial Product.
Any return of the product under the above warranty must be with the prior agreement of Withings. To that end, the Buyer shall contact the Withings After Sales Service.
If it is accepted that the product is defective, Withings will issue the Buyer with a product return number.
The return number, which is an indispensable and mandatory condition for the return of the products, is valid for a period of seven business days, from the moment that it is communicated to the Buyer. After its expiry, the Buyer must repeat his request, in accordance with the above procedure.
The defective product must be returned in its original packaging, with all its parts and together with its accessories, and be accompanied by the return number, which must be legible, as well as the series number of the product.
Any product, which is incomplete, damaged and/or the original packaging of which has deteriorated, will not be taken back or exchanged within the framework of the warranty.
All costs and risks involved with the return of the products are at the Buyer's expense.
The product under warranty will be exchanged or repaired, as Withings may decide.
Withings may not be held liable by the Buyer, with respect to any hidden defects that might affect the products delivered or within the context of a replacement of defective products or parts which render them unusable, for any possible damageable consequences that might arise from their use.
In any event, the warranty does not cover:
- replacement of consumables;
- any use which is not normal and consistent with the product instructions;
- damage which is specifically mentioned in the product documentation;
- defects and their consequences, arising from action by the Buyer or a repairer not authorized by Withings;
- defects and their consequences linked to use not in accordance with the purpose for which the product is meant (professional use, joint use ...)
- products covered by a specific assistance and maintenance contract.
The products offered by Withings are in accordance with current French legislation.
Withings may not be held liable for non-performance of the contract in the event of a product being out of stock or unavailable, for force majeure, disturbance or partial or total strike in particular in relation to the postal services and means of transport and/or communications.
Withings may not be held liable for any indirect damages that might arise from the fact of purchasing the products.
Withings may not be held liable for any loss of data and/or files. It is up to the Buyer to take all necessary backup measures.
If it is totally or partially impossible to use the products, because in particular of the incompatibility of the products, Withings may not be held liable for same nor may this give rise to compensation or a refund.
The Withings website also contains information from third parties and links to other Internet websites. Withings may not in any event be held liable for damages arising from the use of, access to, or the inability to use such third party information, or the content of the other Internet websites.
13. Medical liability.
The information available on the Withings website, the services offered in relation to health, and all the comments regarding health questions may not be considered as medical opinions. It is the responsibility of the user to determine, if need be, in consultation with a doctor, dietician or physiotherapist, which products and services may be used.
The Withings weight scale, which uses an impedometer, is strictly prohibited from being used by people with medical implants, such as pacemakers.
14. Partial invalidity
If any provision of these general sales conditions is held to be invalid or declared as such in accordance with a law, regulation or following a final decision by a competent jurisdiction, the other provisions shall remain in force and effect.
The fact that one of the parties does not insist that the failure by the other party to fulfil any obligation referred to in these general sales conditions be remedied shall not be interpreted in the future as a waiver of the obligation in question.
16. Applicable law
The sales of products by Withings are subject to the regulations concerning distance selling in force in France today. In the case of a purchase for export, it is up to the customer to check that the products are in accordance with the rules in force in the country concerned, whether in relation to taxes, statements or specific prohibitions. Any dispute in relation to the interpretation or application of these sales conditions shall be referred to the Paris courts.
17. Data Protection
The information collected by Withings at the time of any order being placed by the Buyer is needed for the management of his order by Withings and its business partners. The file containing the information recorded has been the subject of a declaration to the CNIL (French Data Protection Authority) (declaration: nr 1312101). In accordance with the French Data Protection Law nr 78-17 of 6 January 1978, the Buyer has the right to access, request the rectification of, oppose and request the deletion of the data concerning him held by Withings.
Through Withings, the Buyer may receive commercial offers from other bodies or companies, or be informed of Withings offers. If the Buyer does not wish to receive such offers, he may inform Withings to that effect by ordinary post.