Withings – Warranty – 20/01/2011

1. Warranty

Your product automatically benefits from a Withings warranty for a period of 1 year, with the exception of the particular conditions clearly shown on the website. In order to take advantage of it, you must contact Customer Service using the contact form on the website www.withings.com

Warning! Poor maintenance of your equipment can lead to irreparable damage. In particular, you should only use soft cloth slightly moistened (with soap and water only) to clean your Withings product. Deterioration resulting from the use of non-recommended cleaning product lead to an exclusion of warranty.

Withings provides the After Sales Service of its products. Repairs can take between 4 and 8 weeks. The handling delay arises from the exchange or refund management. Warning: To benefit from Withings after-sales services, you must have purchased the product on www.withings.com site or from an authorized dealer. In the second case, an invoice will be required before proceeding to any exchange and / or repair

In the context of an After Sales Service procedure (provided by Withings), the return of incomplete merchandise without its original packaging and/or the packaging of which has deteriorated, will not be accepted.

2. Returning a product

Should you will wish to return a defective product or one that is not in compliance, with a view to exchanging it or seeking a refund, or should you wish to utilize your right to cancel and return, you must comply with all conditions of the strict procedure for returning products.

- The return of products must be made within the time period stipulated by the procedure, the date on the delivery receipt being the authoritative date of delivery.

- The product must be returned in its original packaging and in perfect state (resale condition or After Sales processing). In particular, do not write, stick or place anything - particularly shipping stickers - on the original packaging of the parcel.

- The Product must not have been used incorrectly, in an excessive fashion or in a manner not in conformity with the purpose for which it was meant and, in general, must be in a good state of presentation.

- Any return via the Post Office must be done by receipted registered post. Failure to do so means that we cannot take into account any loss during its return.

- Any return must have Withings prior authorization and the return number provided by the Withings Customer Service. The form for returning the product must be printed out and attached to the returned product.

- Any product that has been damaged, or the original packaging of which has deteriorated, will not be refunded or reimbursed. In particular, a product the packaging of which has deteriorated during the return cannot be accepted by Withings.

Withings reserves the right to decide in good faith if all of these conditions have been met. Upon receipt of the Product returned by the Customer, Withings will send an e-mail confirmation of the receipt of said Product.

The refund may be made by re-accrediting the credit card account, by bank cheque or by transfer to the bank or postal account used for the original payment of the Product by the Customer, within 30 days at most after issuing the receipt confirmation of the Product to the Customer. The costs and risks of the return of a Product are borne exclusively by the Customer.