Withings – Boutique – Frequently Asked Questions – 2009-03-15

• How can I order on-line?

Your order is carried out in 4 simple stages during which you check the items in your trolley, fill in your personal details, validate the summary of your order, and then enter your credit card details in order to execute the securized payment.

• Is the on-line payment system secure?

Withings has entrusted the payment system of the website to a service provider specialized in the securization of on-line payments. The confidentiality of your bank details is ensured by the SSL Security Protocol. This protocol encrypts all exchanges during validity verification of your data in order to guarantee their confidentiality.

• How do I retrieve the invoice for my order?

Once the payment has been validated, you will receive an e-mail confirming your order, with the invoice as an attachment in PDF format.

• What are the delivery charges for my Withings order?

For every order there is a fixed handling charge for processing and delivery (packaging, delivery, etc.). This charge varies from country to country and according to type of delivery. The exact amount is shown at the summary stage of your order, before the payment stage.

• How long will it take for my Withings order to be delivered?

Your order is sent to you using the appropriate delivery service for the destination, within a period of 2 - 5 business days, except in a case of force majeure delaying the delivery. N.B. any order placed after 12 a.m. on a Friday will not be sent until the following Monday. This time may be extended by 2 days when there are promotions. Should there be a prolonged delay in the delivery, do not hesitate to let the Withings Customer Service know as soon as possible by e-mail to contact-shp@withings.com.

• Can I have my order delivered to my home?

Yes, home delivery is possible. If you are out, and depending on the delivery service chosen, a note will be left in the letterbox telling you that the courier attempted to deliver your order. The parcel can also sometimes be left with the concierge depending on your instructions and authorizations.

• Can I have my order delivered to where I work?

Yes, all you have to do is give us the address when you place your order, at stage 2 “personal details”, at the page “Chose your delivery address”. In that case, make sure that your company or employer agrees to receive parcels addressed to individuals.

• How can I track my order?

Withings ensures that personalized e-mails are sent out with information regarding the follow-up of your Internet order, at every stage of the delivery.

• If I do not like the article, may I return my Withings order?

You can access the general sales conditions from the trolley page of the Withings boutique.