Using the Smart Baby Monitor
What do I need to install my Smart Baby Monitor?
To install your baby monitor, you need an internet connection (Wi-Fi or Ethernet), as well as an iPhone, iPad or iPod touch.
Do I need to pay to download the app that allows to monitor and interact with baby?
No. WithBaby app is free, it is available here.
How can I place the Smart Baby Monitor next to baby?
Two ways, you can place the Smart Baby Monitor on baby's bed by using the provided stand, or lay it on a furniture.
How to use my Smart Baby Monitor at a friend's place?
When you're at a friend's, your Smart Baby Monitor automatically connects to your iPhone over Bluetooth. Everything's simple and automatic. If you want to, you can connect to the Wi-Fi network yet.
What is the baby monitor autonomy?
When plugged, the Smart Baby Monitor has no autonomy limit. Once unplugged, the removable battery takes over so that you can move your product without interruption. Baby monitor autonomy can reach one hour when you are streaming audio/video and using alerts. When the device is closed, video turned off, the autonomy can now reach 2 hours.
What is the range limit?
When your Smart Baby Monitor est connected to the Internet, there is no range limit. In fact, you can monitor your baby wherever you are in the world, as long as your iPhone, iPad or iPod touch is connected to the Internet (over Wi-Fi or over the cellular network). When your Smart Baby Monitor is outside of home Wi-Fi network, it connects automatically over Bluetooth to your iDevice. The range limit can reach 50 meters in free field.
Is it possible to use several iPhone, iPod or iPod touch with one Smart Baby Monitor?
Yes. You can use as many iPhone, iPad and iPod touch as you want.
Is there a possibility of interference with my Wi-Fi internet connection?
No. The Smart Baby Montior connects directly over Wi-Fi. Hence, contrary to other baby montioring technology, there is no risk for you Wi-Fi connectivity to be impacted.
What technology is used to notify me when baby is moving or crying?
You are notified by the Apple Push Notification Service, available when your device is connected to the Internet (Wi-Fi, 3G or Edge).
I have read that the remote audio/video streaming is free for 15 minutes a day. What happens after?
The Smart Baby Monitor allows you to monitor your baby everywhere with an unlimited range and for an unlimited time. When you are outisde of home Wi-Fi network, audio/video streaming is free for 15 minutes a day.
What happens after?
You can always monitor your baby using the alerts. On top of that, you can see pictures of your baby, updated regularly. Soon, we’ll propose services upgrades so that you can buy 100 minutes of audio/video streaming for 4.99 euros (in-app purchase by Apple).
Can I use several iPhone, iPad, iPod touch with my Smart Baby Monitor ?
Yes. You can connect as many Smart Baby Monitor as you want on your iPhone, iPad or iPod touch. In order to switch from a baby monitor to another, please go to the tab "Settings" > "My baby monitor" from the WithBaby app.
I have remaining questions, who do I reach?
We'll be glad to answer your questions. Feel free to contact us by clicking here.
Baby's comfort and health
Why is it interesting to know the temperature and the humidity in bab's bedroom?
So that baby's sleep is fine, it is important to keep a optimal atmosphere in his/her bedroom. Hence, it is generally recommanded that the temperature is around 18°C (64°F) and the humidity is between 50% and 70%. Smart Baby Monitor allows you to know the current temperature and humidity values in the room. Moreover, it alerts you in case of exceeding of the threshold you have defined.
When am I alerted on my iPhone?
If you want to, you can be alerted automatically following a noise or a motion in baby's bedroom. You can also have a look at the temperature and humidity in your infant's room.
Can I adjust the noise and motion sensibility?
Yes. The alert setting screen is intended to the threshold adjustment, as well as the period you want to be alerted after.
I don't want to be alerted anymore (noise, motion, temperature and humidity), but I want my wife to be. Is this possible?
Yes. You just have to de-active the alerts on your iPhone from within the WithBaby app.
I'm testing noise and motion alerts, I feel like I'm not alerted every time. What's happening exactly?
Following a noise or motion in baby's room, you automatically receive an alert on your iPhone, iPad or iPod touch. So that you're not disturbed, no other alert of that type is sent within the 5 following minutes.
I would like to receive an alert when the WithBaby app is closed (push message) after every noise or motion in baby's room. Is it possible?
Yes. To do so, form WithBaby, you have to switch ON "Monitoring", switch OFF "Non-stop listening", then quit the app.
What's the purpose of the "Monitoring" switch?
The "Monitoring" switch is displayed on the menu screen of the WithBaby app. Its behaviour is the same as the switch located in the video screen navigation bar. Once switched off, you can neither watch baby, neither hear to him/her, not receive alerts. For all of that, the Smart Baby Monitor is still turned on. Therefore, at this time, another user can connect to the baby monitor, or receive push alerts.
Smart Baby Monitor installation
I am not really a technophile. Is it easy to install?
The Smart Baby Monitor has been designed to be very easy to use. So, the set-up is as simple as the use.
What devices is the Smart Baby Monitor compatible with?
The Smart Baby Monitor by Withings is compatible with :
- iPhone 3GS, iPhone 4 and iPhone 4S
- iPad and iPad 2
- iPod 3rd generation and iPod touch 4th generation
What does "MFi" means?
The phrase "MFi" means that the monitor has been designed to be fully compatible with iPhone, iPad and the iPod touch.
Could you detail the set-up process?
First, please connect your iPhone to your Wi-Fi network. Then, follow the steps as detailed in the user manual downloadable here.
Purchase and maintenance
What is included for the price?
The price contains the full product, a carry bag, a baby bed stand, as well as 15 minutes a day of free audio/video streaming from outside of home Wi-Fi network.
What are delivery deadlines and costs?
Delivery deadlines and costs depend on your address. To find out what they are, you can carry out a simulation on this page this page.
What are the guarantee conditions ?
To read our guarantee conditions, check this page.
I would like to store my product. Is there any special precaution?
Yes. Please remove the battery from the product and store your baby monitor in a clean and dry place, between 10°C and 35°C.